Quality Manufacturing Customer Support Manager

Job TitleRepresent ThyssenKrupp in a positive and professional manner by providing exceptional quality assurance support to customers both on and off site. Work directly with ThyssenKrupp Management and Supervisors to ensure customer requirements are implemented.Job DescriptionShift: Sunday - Thursday 6:30pm - 5:30amWeekends as needed on callThis is not a customer service positionKey Accountabilities:Coordinate sorting, inspection and packing assignments as negotiated between the company and each respective client.Understand the needs of the client, and requirements for each specific assignment to ensure jobs are completed satisfactorily.Hire and schedule employees for assignments as necessary, ensure assignments have proper work instructions and employees are trained. Assign employees to various tasks required to complete a job successfully.Evaluate employees' job performance and address issues in a manner that is consistent with company policies and practices.Develop Team Leaders to assist in job start-ups, training of inspectors, and supervising work onsite.Handle customer inquiries about specific jobs, dealing with/investigating issues, complaints, and/or problems that arise. Know when to make decisions, or when to defer to higher authorities.Address problems and deal with conflicts that may arise amongst customers or employees as necessary.Document all information pertaining to various jobs, including all information surrounding customer contact, employee contact, issues, concerns or problems.Complete all required administrative duties, including reports and correspondence, as assigned for each respective customer and job.Develop relationships to lead to additional business opportunities within current accounts.Review monthly status of payment on accounts and follow up with the appropriate customer contact on those accounts with payments in arrears of 60 days or more. Communicate issue with the Credit Manager as appropriate.The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.Qualifications:Minimum Requirements:Strong leadership and multi tasking abilityExcellent organizational skillsPrevious experience in customer service and supervisory capacityPreferred quality knowledge within an automotive environmentUnderstanding of measurement units and tolerancing; ability to train others in this areaComputer literate, able to utilize MS Word, Excel and PowerPoint and email softwarePreferred Requirements:Preferred quality knowledge within an automotive environmentJob Compensation70-75k + 10k bonusBenefits OverviewWe offer competitive company benefits to eligible positions, such as:Medical, Dental, Vision InsuranceLife Insurance and DisabilityVoluntary Wellness Programs401(k) or RRSP programs with Company MatchPaid Vacation and HolidaysTuition ReimbursementAnd more!Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.DisclaimerThis is to notify the general public that some individuals/entities are using the thyssenkrupp ("TK") name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. 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