Associate Account Manager

About Athlete To Athlete Athlete To Athlete connects NCAA athletes with youth athletes for one-on-one mentorship. Since launching four years ago, we have worked with more than 35,000 athletes, grown more than 100% each year, and are on track to facilitate over one hundred thousand mentorship sessions this year. Role Summary Own the customer relationship post-sale, ensuring families stay engaged, satisfied, and continue in their mentorship program. Serves as the primary point of contact for a dedicated portfolio of accounts from onboarding through renewal. As we continue in rapid growth mode, this role is based on-site and requires the Associate Account Manager to be in the office five days a week. Weekly schedules may include weekend coverage depending on team needs; specific shift days will be discussed during the interview process. Key Responsibilities Manage a dedicated portfolio of customers and mentor accounts as their main point of contact throughout their time with A2A. Conduct proactive outreach (calls, texts, and emails) to check in on engagement, address concerns, and reinforce program value. Monitor account health signals to catch at‑risk families and mentors early and intervene before they churn. Own the renewal conversation for your accounts, including timing outreach, handling hesitation, and presenting upgrade options. Coordinate with the mentors and customers to resolve issues affecting your accounts, such as scheduling conflicts or mentor changes. Maintain accurate, complete notes on every account so no context is lost between touchpoints. Run onboarding calls for both mentors and customers to ensure that they are set up for success. Qualifications Excellent written and verbal communication skills. Comfortable managing a high volume of ongoing relationships and follow‑ups. Strong organization, attention to detail, and follow‑through. Comfortable learning CRM systems and account management tools What Will Make You Successful You love talking to people. You're energized by conversations and build trust quickly, even with families you've never met. You handle objections well. You understand hesitation is part of the job and know how to listen, address concerns, and keep the relationship strong. You're coachable. You actively seek feedback and improve your conversations, retention tactics, and account strategy. You're competitive. Whether through sports, academics, work, or personal goals, you're motivated by hitting measurable retention and renewal targets. You stay organized. Every account receives timely follow‑up, accurate notes, and a clear next step. You take ownership. You treat every account like it's your own business and care about creating a great experience for every family. You're dependable. Leadership knows they can rely on you to consistently retain accounts and flag risk early. Nice to Have Internship or part-time experience in customer success, account management, or sales. Competitive athletic background. Experience in customer service, retail, hospitality, recruiting, or another customer‑facing role. Experience using HubSpot, Salesforce, or another CRM. Passion for youth and college sports. Career Path Athlete to Athlete is building and growing a business that we believe is uniquely positioned in the market. We are learning as we grow. We believe that with growth comes opportunity & successful employees will be able to explore any number of opportunities as they become available. Why Join Athlete To Athlete Join one of the fastest-growing sports technology companies in the country. Receive hands‑on coaching from experienced account management and sales leaders. Build a career in account management with a clearly defined promotion path. Help thousands of young athletes and families through a mission‑driven product. Earn a competitive salary, bonus, and equity while growing alongside a high-growth startup. Athlete to Athlete is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. We do not discriminate on the basis of legally protected characteristics under applicable federal, state or local law. Athlete to Athlete is also committed to providing reasonable accommodations to qualified candidates and employees with disabilities. If you need a reasonable accommodation during the application or interview process, please let the recruiter know. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Competitive base salary plus performance‑based bonus tied to retention and renewal targets. Target Year 1 OTE: $72,000 Equity grant. #J-18808-Ljbffr Athlete To Athlete