IT Support

Technical Support

Location: Jacksonville, FL Work Arrangement: Onsite Client Industry: Banking and Financial Duration: 12 Months Contract

About the Role

We are hiring a Technical Support to join our client on a contract basis. This is a fantastic opportunity to work with one of the most innovative Banking and Financial companies in the U.S.

Key Responsibilities

Job Description: Required Skills:

• Requires 1-3 years of experience
• Excellent Client Care / Customer Service skills.
• Work well as a team and build relationships to the global partners.
• Excellent organizational skills, with the ability to prioritize workload.
• Ability to multitask and maintain focus on all areas of responsibility concurrently.
• Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
• Able to work in a fast-paced environment.

Desired Skills:

• Technology Call Center and or Customer Service experience.
• Ability to utilize multiple resources to determine causes and resolutions of problems and incidents.
• Hardware Support – Windows 10/11,
• Software - MS Office suite, Office 365, SharePoint, Skype
• Network – Citrix, VPN, Cisco AnyConnect
• ITSM Remedy (not essential)

Compensation

Hourly Rate: $18 – $20 per hour This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)