Collections Specialist

The Collections Representative is responsible for managing daily collection activities, monitoring accounts receivable, and identifying collection issues and opportunities. This position will communicate directly with customers regarding past-due accounts, maintain accurate collection records, and work with internal departments to resolve outstanding balances. Responsibilities:

• Organize and prioritize accounts based on severity of delinquency
• Make outbound and receive inbound calls regarding past-due accounts
• Proactively contact customers regarding outstanding balances
• Send collection letters and accurately document collection activity
• Work with management, sales representatives, and department managers to address collection concerns
• Utilize available systems and resources to perform skip-tracing activities and locate customers
• Assist debtors with establishing payment plans, with proper authorization when required
• Process and review new customer credit applications
• Apply received payments accurately in QuickBooks
• Monitor accounts receivable activity and identify potential collection issues
• Maintain accurate and organized customer and collection records
• Meet monthly collection revenue quotas

• 3+ years of previous collections experience required
• Customer-service focused with strong communication skills
• Self-motivated, driven, and results-oriented
• Highly organized and detail-oriented
• Proficient with Microsoft Office, including Word and Excel
• QuickBooks experience required
• Experience with accounts receivable and/or credit applications is preferred
• Comfortable making frequent collection calls and communicating about past-due balances
• Ability to maintain professionalism when handling sensitive customer account matters
• Must be able to pass a criminal background check

• Pay: $18–$20/hour
• Schedule: Monday–Friday, 8:00 AM–5:00 PM
• Location: La Porte, TX 77571
• Job Type: Full-Time