Quality Assurance Specialist

To support the commitment to exceptional member and provider experiences, the full-time remote Associate Professional Quality Specialist will monitor and evaluate voice and non-voice interactions for compliance and quality standards while conducting audits and collaborating with teams to enhance operational effectiveness. Key responsibilities Evaluate omni-channel interactions for compliance with quality standards and regulatory requirements Conduct daily reviews and audits to ensure adherence to client and company policies Recommend process and policy enhancements based on data-driven insights Required qualifications Bachelor's degree or equivalent combination of education and experience, with two or more years in quality assurance Demonstrated subject matter expertise in one or more MMIS functional areas Proficiency in Microsoft Office Suite and familiarity with quality assurance platforms Ability to collaborate effectively with diverse teams Strong written and verbal communication skills