Senior Ambulatory Services Manager - Atrium Health Women's Care One Health OBGYN

Department: 02250 GCMG One Health: Prosperity Crossing - Obstetrics/Gynecology

Status:

Benefits Eligible:

Hou rs Per Week:

Schedule Details/Additional Information:

• Full time - 40 hours per week.
• Monday - Friday: 8am - 5pm.
• Will work at both Prosperity Crossing and Reese locations.

Pay Range:

Atrium Health One Health OB/GYN provides exceptional gynecologic and obstetric care for women at every age and stage of life throughout the Charlotte, NC region. The University Call Group is seeking a Senior Ambulatory Services Manager to oversee daily operations at its Prosperity Crossing office in North Charlotte and Reese office in Huntersville, ensuring the highest standard of care across both inpatient and outpatient settings.

The Senior Manager will collaborate with providers, leadership, and support departments to build an effective practice environment and advance key goals, including financial performance, revenue cycle management, patient satisfaction, telephony performance, employee engagement, provider satisfaction, quality of care, care coordination, patient and teammate safety, EMR Meaningful Use, e-Health, and other initiatives. Women’s care and management experience is strongly preferred.

Major Responsibilities

• Oversees the daily operations of the practice, with the physician co-leader to include scheduling and registration of patients, verification of insurance, clinical work-up, treatment and flow of patients, capture of clinical information in the EMR, proper coding and charging of services rendered, scheduling and pre- certification of specialty referrals and ancillary services, collection of co-pays and co-insurance payments.

• Ensures that practice operations and team members are knowledgeable of and in compliance with applicable regulatory, licensing, and accrediting agency standards and applicable state and federal laws, as well as policies and procedures as defined by Advocate Health.

• Promotes effective communication dialogue with providers and staff through daily huddles, regularly scheduled staff meetings, or other means of communication.

• Analyzes data with physician co-leader, using data to work collaboratively with providers, other team members, patients, and vendors to continually enhance performance, positively effecting clinical outcomes and patient satisfaction.

• Demonstrates fluency in the EMR/Canopy, effectively implementing and monitoring utilization of the tool for improved preventive medicine and disease management practices. Achieves goals in Appropriate Care Measures of Quality and Meaningful Use of the EMR.

• Assumes responsibility for the recruitment of qualified staff.

• Works with team members on mutual goal setting, providing regular performance feedback and evaluation.

• Manages practice by improving utilization of resources and maintaining practice efficiency while seeking to minimize operational costs. Assigns duties and determines staff work schedules based on competencies of available staff and patient/practice needs.

• Promotes the financial viability and accomplishment of financial goals of the practice by effectively managing billing, collections, and budget processes, including proactive cost containment activities.

• Performs and Maintains competency for Point-of-Care testing as assigned, waived and non-waived, ensuring compliance with Advocate Health policies and with applicable state and federal regulations.

Minimum Job Requirements

Education: High School Diploma or GED required.

Knowledge / Skills / Abilities: Excellent written and spoken communications skills in English are required.

Physical Requirements and Working Conditions

Work requires use of telephone and sitting for prolonged periods of time. Walking, standing, lifting bending, reaching, stooping, pushing, and pulling are required a moderate amount of the time. May lift and carry up to 40 pounds on an intermittent basis. Must demonstrate the ability to communicate with individuals and groups effectively. Must possess critical thinking and ability to concentrate. Must be able to work with high volume of activities/projects with short deadlines. Must be able to deal with intense, emotionally charged issues. Work can require non-traditional hours (early mornings or late evenings and/or weekends).

Preferred Job Requirements

Education: Bachelor's Degree strongly preferred.

Certification / License: Relevant certifications (MGMA, ACHE or the Professional Association of Health Care Office Management) are preferred.

Experience: At least 1 year of experience in a medical practice (or completion of a practice manager training program), including managing the financials (billing, collection, etc.) in a medical facility environment, is desired.

Knowledge / Skills / Abilities: Bilingual in other language/s based on working location and relevant patient population is preferred.

DISCLAIMER : All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.