IT Technician

IT Technician

The IT Technician will support and assist Associate Engineer with day-to-day first level technical support for Fullfillment Operation Center and Server Room/Data Center. Primary Responsibilities:

• Provide technical support for end user and Server Room/Data Center issues of level one complexity.
• Investigate, troubleshoot, and resolve incidents in a timely manner ensuring minimal disruption to the internal and external customer.
• Follow company IT operational standards for reporting, monitoring, troubleshooting, and documenting all assigned issues.
• Communicate with IT teams, vendors and end users to resolve local issues of level one complexity.
• Assist in escalation to home office and/or offshore IT teams and/or vendors to resolve local incidents.
• Perform preventative maintenance on a variety of IT equipment.
• Apply a basic/working knowledge of fullfillment environment, including critical applications, sorters, scanners and supporting infrastructure to resolve issues.
• Participate in assigned business and/or server room/data center projects including installations, system upgrades, migrations and decommissions.
• Perform hardware installation, configuration, and maintenance of all desktops, laptops, and servers as directed.
• Perform Bare-Metal desktop/laptop builds and software installations as directed.
• Interact with business customers and react accordingly to changing environments and business needs.
• Be able to work independently to staff shifts when needed.
• Have the ability to lift.

Core Competencies & Accomplishments:

• Technical Institute/ Associate Degree or 3-5 years of formal training/ work experience
• General working knowledge of PC/LAN Hardware, operating systems, network and Data Centers
• Demonstrate a working aptitude for logical thinking and problem solving of level one complexity
• Demonstrate good communication skills, written and verbal
• Ability to work effectively in a fast-paced, team based, customer service oriented environment.
• Ability to lead local projects of level one complexity with supervision.
• Ability to engage in higher complexity issues beyond level one as needed.

What You Get:

• Enjoy a rewarding career at Catalyst, where we offer a competitive benefits package, a vibrant work environment, and the opportunity to make a difference with America's most iconic retail brands.
• Generous benefits: Medical/dental/vision insurance starting on day one, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on merchandise across all Catalyst Brands.
• Opportunities for growth and development: We are committed to helping our employees grow their careers and develop their skills. We offer a variety of training and development programs, as well as opportunities for advancement.
• Collaborative and supportive culture: We believe in creating a workplace where everyone feels valued and respected. We encourage teamwork and collaboration, and we are always looking for ways to support our employees' success.

About Catalyst: Catalyst Brands reflects the bringing together the rich heritages of our brands with modern excitement and a new vision for success. Five iconic brands came together under a unified powerhouse portfolio to celebrate the essence of American style. We will leverage our rich history, resources and best-in-class industry talent to further build the success of our brands. At Catalyst we are united in one shared purpose: We exist to ignite America's most beloved retail brands to make fashion accessible to all.

Pay Range USD $22.31 - USD $27.89 /Hr.