Systems Engineer- Hybrid

Job Description
We are seeking a skilled and dedicated Operations and Maintenance (O&M) Systems Engineer to join our team. This critical role supports a complex DHS effort within the CBP Passenger Systems Program Directorate (PSPD), which ensures the seamless screening and processing of travelers at U.S. ports of entry.

As a Systems Engineer, you will work collaboratively with application teams, end-users, PSPD Divisions, and infrastructure teams to maintain system performance, resolve technical challenges, and ensure the reliability of production systems.

Responsibilities:

• Provide O&M support for applications in a production AWS Cloud environment.
• Troubleshoot and resolve production issues swiftly to minimize disruptions.
• Monitor production applications and databases to ensure consistent and optimal performance.
• Analyze recurring issues and implement effective long-term solutions.
• Participate in 24/7/365 O&M operations, including weekends, nights, and holidays as needed.
• Use ticketing systems such as ServiceNow and JIRA to track and resolve issues.

Requirements

• Work Schedule: Hybrid - 2 days a week onsite in Ashburn, VA (Candidate must reside in the DMV area)
• Clearance: DoS Top Secret or DHS Full-BI
• Education: BS/BA degree with 8+ years of relevant experience, or a Master's degree with 6+ years of experience. (4 years of relevant experience may substitute for a degree)
• U.S. Citizenship required.
• Must be able to maintain and obtain a CBP Background Investigation prior to the start.
• Proven experience supporting applications in AWS Cloud environments.
• Strong troubleshooting and monitoring skills for production applications and databases.
• Demonstrated ability to analyze and resolve recurring issues.
• Familiarity with ticketing systems such as ServiceNow and JIRA.

Desired Qualifications:

• Expertise in monitoring tools such as Dynatrace, Splunk, Kibana, and Grafana.
• Experience configuring hardware devices and supporting Linux and Windows scripting.
• Proficiency in software installation and familiarity with the Agile/Scrum methodology.

Benefits

Core Benefits:

• Paid Time Off PTO):TEN (10) Paid days off & FIVE (5) Floating days off.
• Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.
• Payroll: Paid Bi-Monthly.
• 401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility - 21 years of age or older, after 3 months of employment
• Individual or company-wide performance and recognition awards (Quarterly

Health Benefits:

• UNITED HEALTHCARE PPO, extensive national coverage.
• INCLUDES: Medical/Dental/Vision/HSA.
• Eligible on the first of the month, immediately after the start date.
• Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.

Quality of Life Benefits:

• Training & Career Development Reimbursement of Tuition and training needed to support career development.
• $150 monthly reimbursement contribution paid monthly towards parking expenses.
• Receipts must be submitted by the close of business on the 25th of each month.
• Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month.

Special Benefits:

• Performance bonus - Project-based
• Yearly bonus - Company based