Patient Access Rep (Primary Care - Call Center)
Insight Global
Job Description
Job Description
An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for multiple primary care offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling, and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is fully on-site until fully trained and passing multiple assessments (typically around 2-3 months of working - depending on performance) where it will then go remote. Must be able to work any/all shifts between 7am-7pm Monday-Friday. Training will be Monday-Friday 8am-5pm.
REQUIRED SKILLS AND EXPERIENCE
-HS Diploma
-2+ years healthcare call center experience OR front desk experience at doctor’s office with multiple physicians
-Proficient in EHR/EMR software
-2+ years experience scheduling patient appointments for multiple physicians
-40+ WPM typing speed
NICE TO HAVE SKILLS AND EXPERIENCE
-Proficient in Epic software
-Experience verifying insurances
-Basic experience with Excel and standard workbooks
-Experience with Genesis phone system
Vacancy posted 7 days ago
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