Adobe Sr. Business Systems Analyst - Digital Platforms

DescriptionOverviewJoin a high-performing team delivering enterprise digital and marketing platforms that enable scalable, data-driven customer experiences across Esri. This role focuses on analyzing business processes, defining requirements, and delivering solutions across Content Management Solutions (CMS), web applications, data and reporting platforms, enterprise integrations, and marketing technologies.You are energized by solving complex system challenges, improving operational efficiency, and translating business needs into effective digital solutions. By understanding how work happens across the organization, you will help design smarter processes, enhance platform capabilities, and drive measurable business outcomes.ResponsibilitiesLead requirements discovery and analysis efforts through stakeholder interviews, workshops, process reviews, workflow analysis, and other business and systems analysis techniques.Analyze complex business processes, digital platforms, and technical requirements to identify opportunities for process optimization, automation, and improved customer experiences.Translate business objectives into detailed functional, technical, integration, and data requirements that support scalable enterprise solutions.Partner with business stakeholders, product owners, architects, developers, and platform administrators to design and deliver digital solutions across content management systems, web applications, enterprise platforms, and marketing technologies.Develop and maintain business and technical documentation including process models, workflow diagrams, business requirements, functional specifications, user stories, acceptance criteria, data mappings, API specifications, and system integration documentation.Support the enhancement and optimization of enterprise content management systems (CMS), digital experience platforms, and customer-facing web applications.Collaborate with engineering teams to support system integrations, testing activities, production releases, and post-deployment support throughout the software development lifecycle.Facilitate backlog refinement, prioritization, roadmap planning, and Agile delivery activities while balancing business objectives, technical feasibility, and platform considerations.Support privacy, compliance, data governance, and consent management initiatives, including integrations with enterprise governance platforms and regulatory requirements.Evaluate emerging technologies, AI-enabled solutions, and digital platform capabilities to identify opportunities that improve operational efficiency and customer engagement.Serve as a trusted advisor to business and technology stakeholders by recommending scalable, data-driven solutions that align business needs with enterprise platform strategy.Requirements5+ years of experience as a Business Systems Analyst supporting CMS, digital platforms, or enterprise web applicationsExperience supporting enterprise content management systems (CMS), digital platforms, web applications, and system integrations, with the ability to document complex business processes and communicate effectively across technical and business audiences.Strong process analysis and requirements elicitation skills, including the ability to facilitate workshops and engage stakeholders across all organizational levels, including senior leadershipWorking knowledge of web technologies and architectures, including JavaScript, HTML, CSS, APIs, and cloud environmentsExperience supporting AI-powered chatbots, virtual assistants, conversational interfaces, or AI-enabled digital experiencesStrong communication, organizational, and prioritization skills with the ability to manage competing priorities and deliver results in a fast-paced environment.Incorporate appropriate security and data privacy safeguards into work activities, communications and deliverables to protect sensitive, confidential and regulated information.Bachelors degree in Information Systems, Computer Science, Software Engineering, Computer Engineering, Data Analytics, or a related STEM disciplineRecommended QualificationsExperience supporting Adobe Experience Manager (AEM), headless CMS platforms, or similar enterprise content management solutions.Familiarity with marketing technology ecosystems, including analytics, personalization, or customer data platformsExperience supporting Adobe Experience Cloud solutions like Adobe Experience Platform (AEP), CDP, or related data driven- marketing platformsExperience with Node.js-based applications or API-driven architecturesFamiliarity with ServiceNow workflows, integrations, or platform enhancementsExperience with enterprise search, content discovery, or site search optimizationProficiency with analysis and modeling tools (Visio, Lucid chart) and productivity tools (Excel, Workfront, and more)Experience working in Agile/Scrum environmentsExperience integrating enterprise systems such as SAP or SalesforceExperience evaluating and recommending emerging digital technologies, platforms, or customer experience solutionsMasters degree and 3+ years of full-time work experience#LI-TM1#LI-onsiteTotal RewardsEsris competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.SkillsBusiness analysis, AdobeTop Skills DetailsBusiness analysis,AdobeAdditional Skills & QualificationsAt Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their lifes best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esris Racial Equity and Social Justice initiatives, please visit our website here.Experience LevelExpert LevelJob Type & LocationThis is a Permanent position based out of Redlands, CA.Pay and BenefitsThe pay range for this position is $85000.00 - $140000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.ESRI BENEFITS Supporting You and Your Family Being part of Esri is more than just a job. It's where you pursue your passion to do work that makes the world a better place. We understand the importance of balancing work and life, and our goal is to help you do what you do best. From comprehensive health coverage and profit sharing to 401(k) programs and lifestyle perks, our benefits package is as rewarding as your career. Take a look at the different ways Esri supports you. What We Offer Medical Concerned about monthly health premiums? Don't worry, we take care of them for you. Esri covers primary health premiums for you and your eligible dependents. Dental Dental premiums for you and your eligible dependents are 100% paid. With a network of more than 315,000 providers nationwide, you have the option of both in-network and out-of-network benefits. Vision Vision coverage is provided at no cost to employees. Eligible dependents can be added for a small monthly premium. Paid Time Off Esri provides time for employees to recharge and reenergize. In addition to vacation and holiday pay, employees can bank hours and use them when needed. 401(k) and Contribution Matching Esri offers a savings and contribution-matching plan to help employees prepare for retirement and achieve financial goals. Profit Sharing As a privately held company, Esri may share company profits with employees annually, providing an additional financial benefit. Growth Employees have access to educational resources, training opportunities, and scholarships to support both personal and professional development. Career Development Esri encourages career growth through new challenges, internal opportunities, and ongoing development support. Wellness A comprehensive employee assistance program offers resources related to finances, legal matters, parenting, grief, emotional well-being, and more for employees and their families. This document appears to be a recruiting handout highlighting Esri's employee benefits package and culture.Workplace TypeThis is a fully onsite position in Redlands,CA.Application DeadlineThis position is anticipated to close on Oct 20, 2026.About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.Job SummaryJob number: JP-006333045Profession: Business/Systems Analyst