Operations Supervisor

Operations Supervisor

SIXT Rent a Car, part of the Tom Wood Group, is looking for an experienced and motivated Operations Supervisor to join our customer-focused team in the Indianapolis area. In this role, you will lead and develop team members while ensuring an exceptional customer experience and smooth day-to-day operations.

The Operations Supervisor will play an important role in driving sales and profitability through coaching, training, team development, and effective operational management.

Key Responsibilities:

• Lead the team to ensure daily responsibilities and assigned tasks are completed according to company standards.
• Train, coach, and develop new and existing team members to help them succeed.
• Motivate employees through goal setting, coaching, feedback, and follow-up.
• Build a strong team environment focused on accountability, communication, and performance.
• Meet and exceed departmental objectives, including conversion and lead-generation goals.
• Create a culture of ownership and accountability while addressing employee concerns as needed.
• Communicate company values, goals, and expectations clearly to team members.
• Create and maintain employee schedules based on operational needs.
• Ensure employees follow assigned schedules and maintain appropriate staffing levels.
• Identify opportunities to increase sales, improve performance, and drive profitability.
• Support cross-functional communication to improve overall operations and working conditions.
• Maintain compliance with company policies and procedures.
• Provide excellent customer service and assist with customer needs as necessary.
• Perform additional duties as assigned.

Qualifications:

• 3–5 years of sales experience required.
• 3–5 years of car rental experience preferred.
• Previous supervisory or leadership experience strongly preferred.
• Strong customer service, communication, and interpersonal skills.
• Ability to coach, motivate, and develop team members.
• Strong organizational skills with the ability to manage multiple priorities.
• Experience creating and managing employee schedules.
• Ability to effectively communicate and enforce company policies and procedures.
• Ability to work effectively in a fast-paced environment and manage stressful or unusual situations.
• Strong problem-solving and decision-making skills.
• Must be at least 21 years old.
• Valid driver’s license with a clean driving record required.
• Must be authorized to work in the United States without current or future employment sponsorship.
• Must be willing to wear company-provided uniforms.
• Ability to communicate in additional languages is a plus.
• Must be available to work day and night shifts, weekends, and holidays.

Perks & Benefits:

• Competitive salary of $60,000–$75,000 per year
• Monthly car allowance
• 3% of location incremental sales revenue
• Paid Vacation & PTO
• Medical, Dental, and Vision Insurance
• 401(k)
• Short-Term & Long-Term Disability Insurance
• Basic & Supplemental Life Insurance
• Career Advancement Opportunities
• Professional Training & Development
• Growth Opportunities Within SIXT and the Tom Wood Group

About SIXT:

SIXT is a global mobility provider known for innovative products, technology, and customer-focused service. Our team members are energetic, entrepreneurial, and passionate about creating exceptional experiences for customers and colleagues.

SIXT offers a variety of mobility solutions, including rental cars, car subscriptions, rides, and other transportation services.

About the Tom Wood Group:

Family-owned and locally operated for over 50 years, the Tom Wood Group was founded in 1967 and has grown beyond automotive to include multiple franchises and locations throughout the Midwest and New Zealand.

Our core values include:

• Humbly Confident
• Passionately Driven
• Sincere Desire to Help Others
• Uncompromising Integrity

Employment Requirements:

Employment is contingent upon successfully completing the required pre-employment screening process, which may include:

• Criminal background check
• Motor vehicle record review
• Social Security number verification
• Drug screening at a certified testing facility

Tom Wood Group is an equal-opportunity employer.