Operations Supervisor

Summary: The Operations Supervisor manages shift leads, provides leadership and training to team members, and ensures shifts are adequately staffed and equipped to complete daily workloads efficiently.

Work Hours: Monday to Friday from 09:00 AM to 07:00 PM, 2 Saturday(s) a month from 08:00 AM to 12:00 PM


Seniority Level: Mid-Senior Level


Employment Type: Full-time


Compensation: This hourly, non-exempt position pays from $26 to $28.75 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $59,300 and $76,700 annually, or more, depending on experience, overtime hours, and bonuses.

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

• Ensure all shifts and functions are properly staffed to handle varied work volumes and optimize order flow for approximately 25 employees.
• Develop, maintain, and manage facility quality processes
• Ensure on-time shipping performance by collaborating with supervisors and managers to meet receipt and shipment standards
• Manage quality and productivity reporting daily, weekly, and monthly
• Supervise facility realignment activities to maximize operational efficiency
• Oversee operational activities to ensure DC layout and continuous improvement initiatives support operational goals
• Provide direct supervision to shift supervisors; hold them accountable for their and their teams' performance
• Lead, train, and supervise 25 to 50 team members
• Promote leadership development and professional growth within the team
• Oversee facility and equipment maintenance and supply management
• Maintain a safe working environment and ensure safety compliance
• Manage daily cycle counts, conduct research and root cause analysis, and develop solutions to improve warehouse inventory health
• Coordinate and execute annual physical inventory, driving process improvements
• Perform additional duties as assigned, including possible oversight of the Slabs team
• Manage operations across multiple shifts
• Perform additional duties as required or requested.

Additionally the candidate must meet the following Education and/or Experience requirements:

• Bachelor's Degree with emphasis in Logistics or Operations Management required
• Minimum five (5) years of supervisory or management experience
• Five (5) years of relevant work experience
• Five (5) plus years of Distribution Center operations experience
• Experience supervising teams of 15 or more employees
• Knowledge of Lean Manufacturing Principles highly desired
• Proficient in Microsoft Office Suite (Word, Excel, Access, PowerPoint)
• Related industry experience in natural stone, tile, or hard flooring preferred
• Ability to present operational data effectively to business and leadership teams
• Proven ability to drive cultural change while improving efficiencies and processes
• Adaptable to changing business needs
• Strong knowledge of distribution and warehouse management systems
• Demonstrated leadership and managerial skills
• Goal-oriented with a record of self-motivation and achievement; proactive with strong analytical skills
• Creative problem solver focused on quality solutions and process improvements
• Strong teamwork skills across the organization
• Excellent people management and time management skills
• Solid interpersonal skills to interact effectively at all levels and across functions
• Proactive with ability to manage ambiguity and think strategically
• Bilingual in English and Spanish preferred.

This role has the following physical demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
• The employee must regularly lift, pull and move up to 50 pounds and occasionally up to 70 pounds. Specific vision abilities required by this job include close vision.
• This is a safety-sensitive position.

Benefits: MSI offers a comprehensive benefits package designed to support and reward our employees. Depending on the role, this may include:

• Referral, holiday, and annual bonuses or commission opportunities
• Eligibility for an annual merit-based increase
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company-paid Short Term and Long Term disability;
• Company-paid Life Insurance
• Tuition Reimbursement
• Traditional and Roth 401(k) plans with company matching contributions
• Charitable donation matching programs
• Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests.