Head of Online Sales

Job Title: Used Car Manager Department: Sales Reports to: General Sales Manager Ensures customer retention and the profitability of this profit center by recruiting qualified sales personnel. Assumes responsibility for appraising, purchasing, reconditioning, displaying, and merchandising the used vehicle inventory. Strives to reach goals and objectives for sales, gross, and key expenses on a monthly and annual basis. Hires, motivates, counsels, and monitors the performance of all used-vehicle sales employees. Administers an annual operating forecast and budget for the used-vehicle sales department. Understands, keeps abreast of, and complies with federal, state, and local regulations that affect used-vehicle sales. Ensures proper follow up of all potential buyers by implementing and monitoring a prospecting and sales control system. Maintains vehicle inventory. Monitors customer’s likes and dislikes, lost sales, and dealership sales history and conducts local market analyses to determine which vehicles to stock. Processes salesperson commission sheets daily and monitors the payroll records of all used-vehicle salespeople. Conducts daily and weekly sales and sales training meetings. Oversees the efforts of used-vehicle salespeople to enhance the image and customer satisfaction ratings of the dealership. Helps salespeople close deals. Ensures 100 percent turnover of each customer to F&I. Communicates daily with new-vehicle sales manager regarding units needed for used-vehicle inventory. Ensures that used-vehicle salespeople are informed of all new inventory and current advertising efforts, including special sales. Enforces a 60-day turn policy. Ensures that cosmetic and mechanical reconditioning is performed within the dealership’s cost and time limitations. Controls wholesaling activities. Attends auctions approved by management and purchases vehicles. Approves all paperwork from auctions and provides proper documentation to the office for purchases. Notifies the general manager of anticipated delivery of purchases. Analyzes sales history and local area trends to determine the best purchasing mix. Tracks customer interest in vehicles not in stock (lost sales). Develops and maintains outside sources (wholesalers and retailers) for both buying and selling units. Keeps abreast of auto auction activity and prices. Handles customer complaints immediately and according to dealership’s guidelines. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities included interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints, and resolving problems. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or equivalent; or one to two years related experience and/or training; LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers or employees of organization. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Manufacturer Training Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Northside Auto Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.