Customer Service Representative (Hybrid)

: In industry-leading health care organization, our mission is to provide our communities with “Better Products, Better Services, Better Lives.” We are a dynamic, growing, family-owned company with locations in Michigan, Indiana and Florida. Join our team at Binson's Medical Equipment & Supplies today! WHAT WE'RE LOOKING FOR:

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• 3 years experience in a call center or customer service role, preferably within a healthcare setting.
• Proficiency in using computer systems
• Ability to manage a multi-line switchboard effectively.
• Excellent organizational skills and attention to detail.
• Ability to work in a fast-paced environment.
• Compassionate and patient-centered approach to service.

WHAT YOU WILL BE DOING:

• Handling Incoming Calls:
  • Answer incoming calls from patients, healthcare providers, and referral sources in a courteous and professional manner
  • Provide accurate information and assistance based on caller needs.
• Patient Information Management:
  • Accurately enter new patient details into the company's computer system, including personal information, diagnosis, physician details, product requirements, and insurance information.
  • Maintain up-to-date and precise records of all patient interactions and transactions.
• Order Processing:
  • Secure written orders from physicians and verify patient insurance coverage.
  • Generate and process orders efficiently, ensuring all necessary information is complete and accurate.
• Follow-Up Communication:
  • Keep customers and referral sources informed about the status of their orders.
  • Conduct follow-up calls to ensure satisfaction and address any additional needs or concerns.
• Multi-Line Switchboard Operation:
  • Manage a multi-line switchboard, directing calls to the appropriate departments or personnel as needed.
  • Ensure that calls are answered promptly and routed correctly to minimize wait times.
• Customer Service:
  • Provide exceptional customer service by addressing inquiries, resolving issues, and offering support.
  • Advocate for patients by ensuring they receive the necessary information and resources.
• Collaboration:
  • Work closely with other departments and team members to ensure seamless operations and patient care.

LOCATION & SCHEDULE:

• 26834 Lawrence Ave. Center Line, MI 48015
• Monday-Friday 8:30 AM - 5:00 PM

REMOTE/HYBRID TERMS:

• Must train on-site at our Center Line Headquarters
• Must be able to work a hybrid schedule of minimum 3 days in office

WHAT'S IN IT FOR YOU?

• Competitive wages and benefits
• Health, Dental, Vision and Life Insurance
• Paid Holidays/Floating Holiday
• Paid Vacation
• 401k Retirement Savings
• Growth & Advancement Opportunity
• Paid training

ARE WE A MATCH? If you think you have what it takes, apply online today! Join our industry-leading organization and put your exceptional skills into action.