Senior Claims Representative

Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and ‘bring it’ every day, EPIC is always looking for people who have ‘the right stuff’ – people who know what they want and aren’t afraid to make it happen. Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard‑working and growth‑minded employees. Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career, consider joining our amazing team! JOB OVERVIEW: We are seeking a highly experienced Senior Claims Advocate with expertise in both workers’ compensation and liability claims to deliver exceptional claims management, strategic advocacy, and risk mitigation support to our clients. The ideal candidate will have a strong background in multi‑jurisdictional claims handling, including workers’ compensation and liability lines such as general liability, auto, and property and demonstrate analytical skills and a client‑focused mindset. LOCATION: Duluth GA, this is a hybrid position, with a minimum of three in‑office days per week. WHAT YOU’LL DO: Claims Advocacy & Oversight Manage and advocate for complex claims across both workers’ compensation and liability lines from initial reporting to final resolution. Serve as a trusted advisor to clients, delivering strategic guidance to reduce claim costs and improve outcomes. Partner with carriers, TPAs, and legal counsel to ensure appropriate claim handling, reserving, and settlement strategies. Identify claim trends across multiple lines and propose tailored solutions to reduce loss experience. Support clients in challenging denials, negotiating settlements, and intervening in escalated cases. Provide consultative support on injury and incident management, return‑to‑work strategies, and liability exposure, and overall claim risk. Prepare and present client‑facing settlement and reserve recommendations aligned with exposure analysis, jurisdictional factors, and risk‑management objectives. Facilitate claim review meetings and prepare detailed reports that communicate claim status, trends, and recommendations. Collaborate closely with the account service team to ensure coordinated client strategy, consistent communication, and effective execution of claims initiatives. Partner with client risk, safety, legal, and HR teams to implement proactive measures aimed at reducing claim frequency and severity. Interface with carriers, TPAs, and attorneys to ensure effective, timely, and client‑centered claim resolution. Advocate for appropriate reserving practices, equitable settlements, and consistent claims service. Participate in settlement negotiations and mediation where appropriate. Compliance & Regulatory Awareness Maintain current knowledge of workers’ compensation and liability laws, litigation trends, and best practices across jurisdictions. Ensure clients remain compliant with regulatory requirements, including reporting obligations and safety protocols. Data Analytics & Reporting Analyze loss data across lines of coverage to identify trends, gaps, and opportunities for improvement. Prepare and deliver client‑facing analytics reports with strategic insights and practical recommendations. WHAT YOU’LL BRING: Experience: Minimum 5 to 10 years of claims experience across workers’ compensation and liability lines (GL, Auto, etc.), with a background in brokerage, TPA, or carrier environments. Technical Expertise: Strong knowledge of multi‑jurisdictional laws and best practices in both workers’ compensation and liability claims. Client‑Facing Skills: Demonstrated ability to build relationships, influence outcomes, and communicate effectively with all stakeholders. Analytical Ability: Skilled in data analysis, claim reviews, and trend identification. Technology: Proficient in claims management systems, Excel, and reporting tools. Preferred Education & Certifications Bachelor’s degree in Risk Management, Insurance, Business, or a related field preferred. Industry designations such as AIC, ARM, CPCU, or CLCS strongly preferred. COMPENSATION: The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data. Why EPIC EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer: Generous Paid Time off Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non‑exempt employees; 12 company‑observed paid holidays; 4 early‑close days Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave Generous employee referral bonus program of $1,500 per hired referral Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs Employee Resource Groups: Women’s Coalition, EPIC Veterans Group Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support Additional benefits including 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC! EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation We’re in the top 10 of property/casualty agencies according to “Insurance Journal” EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered helps us to deliver the best outcome to our clients. Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr