Field & Emergency Resource Management Planner (24x7)

Non-Union Position

Resource Management B; Portland, Oregon (US-OR)

Regular FT, Exempt

Posting # 5624

At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve. Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry.

In addition to environmental stewardship, we’re also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility.

The Role

NW Natural has a fully centralized work management structure for the oversight of all our field operations. This means that all work performed out in the “field” by our constructions crews and technicians is planned, scheduled, and assigned to the field by the Resource Management Planner position, in the Resource Management Center (RMC).

The RMP’s purpose is to support the safe, reliable, and cost-effective delivery of natural gas to our customers by forecasting, planning, and assigning work to internal and contracted field personnel for all aspects of NW Natural’s field operations, including customer service, system maintenance, construction and restoration, locates, standbys and emergency response, based on workforce availability, geographic optimization and schedule management.

Day to Day

• Builds comprehensive work plans for the area/type of work they are accountable for to meet various targets/goals set by the company, e.g. budget spend; due dates; service appointments; overtime and fatigue management; work efficiency (minimize job delays and unnecessary travel time).
• Develops work schedules outlining when the work will be performed for each work group and/or geographic region, including decisions on whether to perform with company personnel or contractors. Coordinate and schedule all field employee training and meetings while managing diverging company priorities and maintaining the appropriate amount of field resources to complete work.
• Builds personnel schedules to ensure adequate resources are available to perform planned work, including approval of vacations/time-off, changes to schedules and shifts, changes to work location and approval of overtime. Monitor and process employee absences, restrictions, and attendance, including gathering needed information, advising employees of actions they need to take, and partnering with supervisors and HR on appropriate action.
• Assigns work to the field and manages it for timely completion or for additional time/resources needed. Monitor emails and other communication after hours and respond when business needs or emergencies require immediate attention.
• Responds to unplanned emergency response work in a timely manner with a sense of urgency, ensuring compliance with all corporate and regulatory agency guidelines. Assesses emergency situations, directs emergency response actions, assigns field personnel, and resources, and communicates with departments.
• Identifies and activates the closest, most qualified resource to respond to the emergency event. Interacts with local municipality emergency centers (911) to coordinate response and escalate efforts if necessary. Notifies and updates appropriate stakeholders within the company and externally as appropriate. Performs primary duties for emergency response event management prior to hand-off to Emergency Operations Center (EOC).
• Uses appropriate business systems necessary to manage staffing and resources, respond to emergencies and ensure projects are managed in a timely manner. Work with departments throughout the company to coordinate and improve emergency responsiveness
• Administers and promotes the philosophies and directives of the Collective Bargaining Agreement.
• Supports Company’s commitment to a culture of safe work practices.
• Applies knowledge of how the business works, current policies, procedures, practices, and applies the strategies the business uses to manage staffing, workload, and projects to adhere to corporate priorities.
• Adheres to organizational, local, state, and federal guidelines. Other duties as assigned.

Come on your first day with

• Ideal candidate possesses 1 to 2 years of a combination of experience in resource management, planning, and deployment, logistics management, project management, data analytics, or experience in NWN field or field related positions. 3+ years of experience required for Level 2.
• Bachelor’s degree, applicable certification or equivalent education preferred.
• Ability to establish and maintain effective relationships with internal and external stakeholders and gain trust and respect.
• Excellent customer service both internally and externally, and to communicate effectively, both verbally and in written form.
• Adept problem-solving skills, including the ability to think analytically and logically, understand and apply business processes, and make decisions based on relevant information and an understanding of impact; proven attention to detail.
• Must be able to analyze and act on multiple emergent demands occurring simultaneously in a dynamic and ever-changing environment.
• Demonstrated ability to communicate and collaborate with various stakeholders to ensure cooperation and alignment.
• Ability to work in a team environment, collaborating with others to ensure targets and goals are met.
• Ability to conduct basic analysis through research and gathering of data for management review.
• Ability to coordinate field resources integration across departments based on work priorities and skill sets.
• Performs work using standard techniques, procedures, and criteria. Receives training to enhance proficiency and productivity in the functional area.
• Proficient in work management and MS Office or similar technology, including spreadsheet, word processing, and project management.
• Personal availability to respond immediately to emergency situations and staffing requirements.

Physical, Environmental & Scheduling Requirements:

This position is 24/7 and supports the Customer Field Service workgroup. The schedule for this position can vary, ranging from a rotating schedule which includes working days, nights, weekends, and holidays, to working straight days, Monday through Friday, or a combination of both. Length of shift will depend on rotation pattern (i.e., 8hrs, 12hrs).

What we offer

Health & Wellness –

• Rich health insurance benefits with competitive employer contribution
• Free access to an online wellness resources platform

Work Life Balance -

• Up to 23 Vacation Days
• 80 Hours of Sick Time
• 10 paid holidays and 3 floating holidays
• Flexible work arrangements
• 3 weeks paid parental leave
• Be part of a workplace where your voice matters. Engage with our Diversity, Equity & Inclusion Council, and a variety of Employee Resource Groups that support community and growth.
• 1500 sq foot exercise facility and secure bike room

Financial -

• Meaningful annual incentive bonus opportunity in addition to base salary
• Competitive 401K company contribution and match
• 15% discount on NW Natural stock through Employee Stock Purchase Program
• Up to $5250 a year in tuition reimbursement
• Wellness incentive program

Discounts -

• 20% off natural gas service
• Up to 30% discount at NW Natural Appliance Center
• TriMet Pass for all HQ employees
• Generous discounts with Verizon & AT&T Wireless

Base salary range: $74,800.00 - $102,600.00 (Level 1) or $81,500.00 - $111,850.00 (Level 2) per year, depending on qualifications

Annual Target Incentive: Level 1, 7.5% target

Level 2, 9.5% target

Targets are calculated using eligible earnings during plan year participation. Payout, if earned, is based on company and individual performance for each plan year and may range from 0% – 200% of target. Targets are subject to change in subsequent plan years. Must be employed by September 30 in order to receive any prorated payout.

Application Process: To be considered for this position, submit a complete electronic application including cover letter and resume via our website.

Deadline: 8/11/26

Disclosure: We are a drug free workplace and we comply with Federal Drug Free Workplace Act and Department of Transportation regulations. NW Natural participates in E-Verify. Individuals hired will have their Form I-9 information submitted to E-Verify. E-Verify is an Internet-based system that compares information from an employee’s Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

E-Verify Information

NW Natural participates in E-Verify. Individuals hired will have their Form I-9 information submitted to E-Verify. E-Verify is an Internet-based system that compares information from an employee’s Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

All applications must be submitted through NW Natural’s Electronic Application System. Resumes submitted via email, fax or mail will not be accepted in lieu of an electronic application.

NW Natural is proud to be an equal opportunity employer. We welcome and embrace our candidates’ diversity and take affirmative action to employ and advance individuals without discrimination on the basis of race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy (including childbirth or related medical conditions), national origin, marital status, genetic information, and all other legally protected characteristics. We forbid discrimination and harassment in the workplace based on any protected status or characteristic. A criminal history is not an automatic bar to employment with NW Natural. Instead, we make individualized assessments regarding qualifications and backgrounds. NW Natural is also committed to providing reasonable accommodations for individuals with disabilities, individuals with sincerely held religious beliefs, and disabled veterans in our job application procedures. If you need assistance or an accommodation as part of the application process, please contact us at View email address on workus.org or View phone number on workus.org.

NW Natural does not accept unsolicited submissions or assistance from search firms for posted positions. Resumes submitted by search firms working under a valid and current written contract with NW Natural valid written Statement of Work in place for this position from NW Natural HR/Employment will be deemed the sole property of NW Natural. No fee will be paid in the event the candidate is hired by NW Natural as a result of the referral or through other means.