Onboarding Program Manager

Role Description

We are looking for a high-ownership, end-to-end builder who will architect and orchestrate a world-class onboarding experience for:

• New employees
• New people managers
• Newly promoted managers

This is not a coordination role. This is a design, strategy, and execution role. You will connect business strategy, AI enablement, leadership expectations, and global consistency into one cohesive onboarding ecosystem.

Key Responsibilities – What You’ll Build and Own:

• A Strategic Onboarding Architecture
  • Design a global onboarding ecosystem aligned to business priorities and AI acceleration
  • Translate the Genesys Way of Leading into clear expectations and behaviors from day one
  • Create structured 30-60-90 day pathways tied to measurable performance outcomes
  • Elevate onboarding from orientation to performance enablement
• A Seamless, High-Impact Experience
  • Engineer a frictionless journey from offer acceptance through first-year integration
  • Remove handoff breakdowns across Talent Acquisition, IT, HR, Finance, and the business
  • Design moments that build clarity, confidence, and connection early
  • Create a globally consistent yet locally adaptable experience
  • Hold a relentless “new hire lens” and fix friction fast
• AI-Enabled, Skills-Centric Enablement
  • Integrate AI tools and automation into onboarding workflows
  • Embed skills intelligence and data insights into ramp plans
  • Partner with HR tech and People Analytics to drive personalization at scale
  • Use data to predict ramp risks and proactively intervene
• Manager & Leadership Acceleration
  • Design distinct onboarding journeys for new and promoted managers
  • Clarify leadership expectations and accountability from day one
  • Equip managers to effectively onboard and develop their teams
  • Reinforce a culture of performance, feedback, and talent growth
• Global Process & Governance
  • Build scalable frameworks with clear ownership and accountability
  • Operate confidently across regions and matrixed stakeholder
  • Establish governance that balances consistency with flexibility
• Change Leadership & Influence
  • Drive alignment without formal authority
  • Navigate ambiguity and competing priorities
  • Shape executive understanding of onboarding as a business lever
• Measurable Impact
  • Define KPIs tied to ramp time, engagement, internal mobility, retention, and manager effectiveness
  • Build dashboards and executive-level reporting
  • Continuously iterate based on data and feedback

Qualifications

• 5+ years of experience in Talent, Learning, HR Strategy, or Organizational Effectiveness
• 3-5+ years designing and leading enterprise-wide or global onboarding / enablement programs
• Demonstrated experience driving cross-functional initiatives in complex, matrixed organizations
• Proven track record of influencing senior stakeholders without direct authority
• Experience leveraging HR technology, automation, and/or AI in talent programs

Requirements

• You’ve built onboarding as a performance accelerator, not just a welcome experience
• You connect skills, performance, and workforce strategy — not just events and content
• You think in systems and design for scale
• You can diagnose friction quickly and redesign processes with speed
• You are comfortable presenting to and challenging senior leaders
• You balance strategy and execution — equally comfortable building the framework and operationalizing it
• You bring a strong global mindset and understand regional nuance
• You operate with urgency and accountability

Additional Experiences:

• Experience in a high-growth SaaS or AI-driven technology company
• Background in change management methodologies (Prosci, Kotter, or similar)
• Experience integrating onboarding into Workday
• Exposure to skills intelligence platforms or workforce planning tools
• Experience building onboarding for first-time managers or leadership transitions
• Certification or formal training in organizational design, learning design, or talent strategy
• Experience managing onboarding for a remote-first or distributed workforce

Compensation

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$104,000.00 - $183,000.00

Benefits

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments