Client Service Representative

Client Service Representative Housepaws Mobile Veterinary Service - Mt Laurel, NJ Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person who is able to deal with both humans and animals alike. As a CSR your primary responsibility is to be efficient in any and all front desk operations. A CSR is the client’s first and last impression of HousePaws Mobile Veterinary Service Mt Laurel and it is important that all clients feel welcome, safe and comfortable. CSRs are invaluable members of our hospital team, and we treat them that way. Come thrive in an environment that encourages learning and continued growth within the profession and become the bridge between pet owners and patient care. Essential Functions and Responsibilities Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment Respond with compassion and empathy in stressful and emotional situations Maintain a clean, stocked and orderly lobby and front office area Educate clients on wellness plans, food and products sold in waiting room Perform opening and closing procedures, end of day reports and deposits Data Entry: records, client questionnaires, referral information, etc. Distribute mail Ensure that referral letters and lab results go to the corresponding veterinarians Admit patients: ensuring that the patient is weighed and all information is current Skills and Qualifications 1-3 years’ experience in veterinary practice (or human medical practice) preferred Computer experience (email usage, Word/Excel) and proficiency required in front desk equipment (such as fax machine, credit card machine, copy machine, and postage meter) Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal There must be a general understanding of veterinary terminology, situational understanding and being able to successfully communicate these situations with clients and veterinary team Able to triage phone calls and waiting room situations to determine the difference between an emergency and a routine office visit Excellent communication skills with clients and team members Proficient time management, ability to problem solve, learn, and handle multiple tasks Enthusiastic team player with a patient, and positive professional attitude Must be able to work seated for a majority of day Benefits and Perks Company Sponsored Employee Assistance Program (Headspace) 401K with company match (eligible after 6 months of employment) Medical, dental, vision insurance options Long Term Disability option Team Member Discounts for Pet Care Paid time off Referral Bonus Program DailyPay on Demand United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws. #J-18808-Ljbffr