Customer Service Representative

12011 Guilford Road Suite 102 North DC, Maryland 20701 Additional Services Technician Position Summary The Additional Services Technician provides specialized pest control and home protection services, including termite treatments, mosquito control, insulation installation, exclusion work, and other pest management solutions. This role combines hands-on service delivery with exceptional customer care, ensuring high-quality results, accurate documentation, and safe, efficient operations. Responsibilities Perform specialized pest control services, including termite control, mosquito treatments, insulation installation, exclusion work, and other additional service offerings. Complete initial indoor and outdoor pest control applications for new customers with a focus on quality, thoroughness, and attention to detail. Deliver exceptional customer service by explaining treatment plans, service features, and benefits while addressing customer questions and concerns. Follow assigned service routes and schedules, coordinating effectively with office staff and management to ensure efficient service delivery. Maintain accurate and organized customer, service, and appointment records using company technology and systems. Inspect and maintain company vehicles, equipment, and personal protective gear to ensure safe and effective operations. Promote customer satisfaction by consistently delivering high-quality service and adhering to company standards and procedures. Qualifications and Requirements 1+ years of customer service experience required and demonstrated mechanical aptitude and familiarity with construction-related tasks, including operating ladders and power tools safely and effectively. Must be 21 years of age or older. Possess a valid driver’s license and have 3+ consecutive years of driving history as driving a company vehicle is an essential function of the role. Earn and maintain state-required training and pest control licensing if applicable (provided). Why Work for EcoShield Pest Solutions? The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world’s happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities—treating everyone like family. EcoShield Pest Solutions is proud to offer competitive pay and full benefits! Weekly Pay – get paid every Friday! Paid sick and vacation time along with 10 company-paid holidays. Comprehensive benefits package including medical, dental, and vision options. 401(k) with a competitive match. Access to the Employee Assistance Program (EAP). Discounted pest control services for employees and their friends and family. Base pay is one part of our total compensation package. This position offers an hourly base pay of $18.00 plus additional compensation opportunities. Please note that actual earnings beyond base pay will vary based on sales. Physical Demands and Working Requirements The physical demands and working conditions outlined here are typical requirements for an employee to effectively carry out the essential duties of this job. Reasonable accommodations may be provided to assist individuals with disabilities in performing these essential functions. Capable of regularly lifting up to 50 pounds, with occasional heavier lifting. Requires clear vision for both close and distant tasks, with adjustable focus. Must be able to stand for long periods, perform physical tasks, and manage repetitive motions. Exposure to pesticides, chemicals, pests, mold, allergens, and structural hazards; safety gear required. Moderate noise level in the work environment. Potential exposure to pests, mold, allergens, and structural hazards; safety gear required. The above statements are meant to outline the general nature and scope of work performed by employees in this role. They should not be interpreted as an exhaustive list of all responsibilities, duties, and skills required for this position. EEO Statement: The Shield Co. Management, LLC is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Americans with Disabilities Act (ADA): The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws. EcoShield is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Americans with Disabilities Act (ADA): The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws. Didn't find what you're looking for? Join our talent community to be notified of upcoming opportunities! The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world’s happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities—treating everyone like family. At EcoShield, we invest in our people because they’re the driving force behind everything we do. You’ll have access to benefits that support your health, protect your financial future, and help you grow—both personally and professionally. We’re committed to providing resources that make life easier, so you can focus on doing your best work and building a meaningful career. When you join EcoShield, you’re not just getting a job—you’re gaining support for the life you’re building. Comprehensive Health Coverage – Medical, dental, and vision plans designed to fit your needs Financial Well-Being – 401(k) with company match to help you plan for the future Health Savings Options – HSA plans with tax advantages to maximize your healthcare dollars Income Protection – Short- and long-term disability and life insurance options Wellness & Mental Health Support – Employee Assistance Program and wellness resources Flexible Care Access – Virtual care options for convenient, on-demand support Growth & Stability – A company that invests in your long-term success