Head of Client Oversight and Governance, Northern Trust Asset Management, Global Institutional [...]

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Position Summary The Head of Client Service Oversight & Governance for Northern Trust Asset Management, Global Institutional Client Group will lead the effort to actively manage and monitor client‑related risks, ensuring compliance with regulatory requirements, internal policies and client agreements. This individual will build a team that consistently reviews, oversees, and governs client onboarding and ongoing servicing activities while providing training to the broader client‑facing team. By balancing cross‑functional perspectives and liaising with clients, partners, and servicing teams, the role aims to reduce risk to the clients and the business while enhancing the value‑added client experience, including first‑line responsibilities from the NT RCE program implementation. Key Duties & Responsibilities Build a robust client oversight and governance function, including: Coordinate the lifecycle of onboarding and off‑boarding accounts: operational set‑up, collection of legal/account documentation, KYC compliance, vendor and third‑party relationships, and internal dashboard for metric reporting. Operationalize Client Service: Document and streamline workflows for account onboarding and servicing across cross‑functional teams. Leverage systems to automate processes where applicable. Evolve the operating model to meet changing client needs. Develop and manage tools to track client events, inquiries, and servicing issues, ensuring timely escalation. Governance: Partner across the organization to align First Line of Defense with broader oversight and compliance functions. Approve client onboarding, including KYC responsibilities. Act as Program Manager for client oversight and governance, building policies and training partners. Ensure adherence to regulatory requirements, internal policies, standards and procedures. Data Management: Align the oversight function with other business units to capture and monitor client data, establishing a single‑source client database. Document and build a client account database with a single source repository for documentation across systems, monitoring post‑onboarding changes. Leadership: Manage a team of client oversight and governance managers, including RCE. Serve as liaison across teams, advising relationship management on client life cycles and complex matters. Liaise with internal and external auditors, oversee client business continuity plans and resiliency development. Lead additional ad‑hoc assignments and projects as needed. Knowledge & Skills Expertise in compliance regulations related to asset management. Proven experience building and overseeing asset management control functions. In‑depth understanding of client/vehicle/investment nuances in onboarding and ongoing servicing. Strong consultative skills: client communication, analytics, influencing, facilitation and consensus building. Excellent project management skills for organizing teams and delivering on time. Outstanding written and verbal communication skills, with the ability to develop materials and present to executive audiences. Ability to navigate the organization and influence internal partnerships for exceptional client servicing. Knowledge of Northern Trust’s global business structure and various segments. Comfort dealing with ambiguity and operating in a dynamic, fast‑paced environment. Experience & Education 10+ years of relevant experience in the asset management industry and product knowledge. Financial services experience required. Bachelor’s degree required; MBA and/or CFA strongly preferred. Salary Range $164,600 - 288,000 USD. Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well‑being benefits. Northern Trust also offers a discretionary bonus program that may include an equity component. Work Authorization Applicants must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H‑1B, L‑1, TN, O‑1, E‑3, H‑1B1, F‑1, J‑1, OPT, CPT or any other employment‑based visa). Working with Us As a Northern Trust partner, you will be part of a flexible and collaborative work culture with a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and the company is committed to an inclusive workplace and community service. Philanthropy is deeply rooted in our culture, and employees worldwide give time and talent to support their communities. Reasonable Accommodation Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at View email address on click.appcast.io, or discuss your requirements with the recruiter you are working with. #J-18808-Ljbffr Northern Trust