Supervisor

Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply. This position may be eligible for remote work for up to 2 days per week pursuant to the Flexible Work Pilot Program. CLERICAL ASSOCIATE - 10251 Responsibilities Review and process applications in all DOHMH license applications and all relevant information; Mange the day to day operations of the unit; Supervise staff, including tracking and assigning tasks, to ensure productivity and effectiveness, conducting training and providing guidance; Develop, document and implement internal systems, policies, and procedures that help to organize and guide the division’s work and operations, document database issues, and improve overall performance; Perform ordinary mathematical computations while accepting and processing payments, completing close outs, and other tasks as assigned; Check records for accuracy of information and for conformity with established policy and procedures; Back up other supervisors and units as directed; Conduct complex system searches, reviewing documentation for accuracy, data entry and quality assurance for both their own work and over the work of the unit; Assessing staff performance accurately and providing feedback to motivate and/or improve performance levels; Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license; Answer telephone calls, emails and written correspondence and communicate applicant information; Attend seminars, meetings and/or trainings; Follow all division and agency policies and procedures; and Perform all relevant and related Licensing tasks as assigned when needed. Minimum Qualifications Qualification Requirements A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience. Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute. Preferred Skills Computer literate (MS Word, Excel & Outlook) - Detail oriented - Professional demeanor - Strong oral and communication skills - Organized - Self-motivated - Fluency in a language in addition to English a plus 55a Program This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. #J-18808-Ljbffr