Lead Water Technician

Benefits: Bonus based on performance Competitive salary Opportunity for advancement Training & development We are seeking a Lead Restoration Technician at SERVPRO to oversee restoration projects, guide a small team of technicians, and ensure exceptional results in water mitigation and reconstruction. The ideal candidate is a proactive, hands-on leader who thrives in a fast-paced environment, excels at problem-solving, and communicates effectively with clients and teammates. Key Responsibilities Lead Mitigation Efforts : Perform and oversee water extraction, drying, and mold remediation per IICRC S500 standards (e.g., Job #124 - residential kitchen flood). Operate equipment (e.g., pumps, dehumidifiers, air movers) and take moisture readings. Train and supervise 1-2 technicians on mitigation tasks, ensuring OSHA-compliant safety (e.g., PPE usage). Support Reconstruction : Assist with minor reconstruction tasks (e.g., drywall cutting, framing prep) under the Reconstruction Project Manager. Photo Documentation : Capture and upload 5-10 high-resolution photos per phase (before, during, after) to WorkCenter, labeled (e.g., “Job #124 - 7/16/2025 - Pre-mitigation, kitchen”). Ensure photos meet SERVPRO and insurance audit standards. Dash and WorkCenter Workflows : Receive work orders via Dash mobile app; update job status (e.g., “Extraction Complete”) in “Jobs” tab. Log task notes and photos in WorkCenter > “Job #124” > “Notes” and “Photos” tabs. Client and Team Communication : Interact with clients during site visits, providing updates and ensuring satisfaction (Hickory’s customer focus). Coordinate with Office Manager, Mitigation Project Manager, Reconstruction Project Manager, and Estimator for seamless job execution. Emergency Response : Participate in 24/7 on-call rotation for emergencies (e.g., storm damage), responding within 1 hour. Document emergency work in WorkCenter with photos and notes. Compliance and Safety : Adhere to SERVPRO Job File Audit Checklist. Maintain accurate job file documentation (e.g., moisture logs, work authorizations). Qualifications Experience and Skills : 2+ years in restoration or construction (water mitigation experience preferred). IICRC Water Restoration Technician (WRT) certification or willingness to obtain within 6 months (reimbursement provided). Proficiency with restoration equipment (e.g., moisture meters, dehumidifiers). Basic carpentry skills (e.g., drywall cutting) for reconstruction support. Valid driver’s license and reliable transportation (company vehicle provided for work). #J-18808-Ljbffr