Operations Manager, Home Healthcare - Clermont County

Safe and Secure Healthcare Operations Manager, Home Healthcare - Clermont County Batavia, OH·Full time Apply for Operations Manager, Home Healthcare - Clermont County At Safe & Secure Healthcare we are seeking an experienced, organized, and dynamic Operations Manager to oversee the daily operations of our home healthcare services. The Operations Manager will be responsible for ensuring the efficient delivery of care, managing staff, overseeing administrative processes, and ensuring compliance with healthcare regulations. This individual will play a key role in enhancing the quality of care provided to clients and supporting the growth and development of our home healthcare operations. About Safe and Secure Healthcare Safe and Secure is a service provider for people with intellectual and developmental disabilities throughout Ohio. Everyone deserves the opportunity to live the best version of their life. Safe and Secure is passionate about improving the quality of life for the people we employ and serve. We value people first. We believe in the power of words and actions to create a positive environment. We believe that honesty, respect, and compassion are key elements of every relationship between two people. We will be responsible caretakers in our clients' and businesses' financial matters. We commit to making changes when necessary and continuous improvement. We commit to keeping others safe and secure. Description Key Responsibilities: Oversee Daily Operations: Manage and coordinate all aspects of home healthcare services, including scheduling, staffing, and service delivery, ensuring that client needs are met effectively and efficiently. Staff Management: Supervise and support a team of healthcare professionals, including nurses, caregivers, and administrative staff. Provide guidance, training, and performance evaluations to ensure high-quality service delivery. Resource Allocation: Ensure the proper allocation and utilization of resources, including personnel, medical equipment, and supplies, to optimize service delivery and maintain high operational standards. Regulatory Compliance: Ensure all home healthcare services comply with local, state, and federal regulations, including those related to licensing, billing, and patient privacy (e.g., HIPAA). Quality Control: Develop and implement protocols to ensure the consistent delivery of high-quality care. Conduct regular audits and evaluations to maintain service standards and improve operational processes. Client Satisfaction: Monitor client feedback and satisfaction, addressing any concerns or complaints in a timely and effective manner. Work with the clinical team to ensure that care plans are updated and personalized according to client needs. Budget Oversight: Assist in developing and managing the operational budget, ensuring efficient use of resources while controlling costs and maintaining profitability. Billing and Revenue Cycle Management: Oversee the billing and coding process to ensure timely and accurate invoicing for services rendered. Collaborate with the finance team to optimize reimbursement processes. Cost Control: Identify opportunities for cost savings without compromising the quality of care or service delivery. Staff Scheduling: Manage staff schedules to ensure adequate coverage and minimize disruptions in care delivery. Ensure that the team is fully staffed to meet the needs of the clients. Internal Communication: Foster open and effective communication between all departments, including clinical teams, administrative staff, and leadership. Ensure that information is shared promptly and accurately. Client and Family Communication: Serve as a point of contact for client families, addressing concerns, providing updates on care, and ensuring satisfaction with services provided. Collaboration with Healthcare Providers: Work with physicians, case managers, and other healthcare professionals to coordinate care and ensure that client needs are met holistically. Qualifications: Bachelor’s degree in Healthcare Administration, Nursing, Business, or a related field. Minimum of 3-5 years of experience in home healthcare operations or healthcare management, with at least 2 years in a leadership or supervisory role. In-depth knowledge of home healthcare regulations, quality standards, and best practices. Strong leadership and team management skills, with the ability to motivate and support staff. Excellent communication, interpersonal, and problem-solving skills. Proficiency in healthcare management software, scheduling tools, and Microsoft Office Suite. Ability to manage multiple priorities and work effectively under pressure. Strong organizational and time management skills. Knowledge of billing, coding, and revenue cycle management in home healthcare (preferred). CPR and First Aid certification (preferred). Valid driver’s license and reliable transportation (if required). Competitive Compensation (weekly pay) 401(k) matching Paid Time Off Flexible Schedule Referral Program Retirement Plan Life Insurance We are an Equal Opportunity Employer, and we do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email View email address on click.appcast.io. #J-18808-Ljbffr Safe-and-Secure-Healthcar