Director, People Science and Insights

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Who We Are

Join Kyndryl, the world’s largest technical services company, with 70,000 employees operating in over 60 countries and serving 75% of the Fortune 100 to modernize and manage the world’s mission-critical systems. Kyndryl provides advisory, implementation, and managed services to de-risk and support digital transformations. As our business innovates, our people strategy continues to evolve, and psychometrics plays a crucial role in shaping our enterprise success. Kyndryl is one of the Top 100 Global Most Loved Workplaces®, and as a cutting-edge services company, we know our people drive our success.

About the Role

We are seeking an Industrial-Organizational (I/O) Psychologist or Psychometrician to drive our talent and organizational analytics by People Science team to drive our talent and engagement analytics. Our business is to translate the skills inherent in our technical and consultative workforce into customer impact. We therefore seek to optimize the development and deployment of our employees’ skills, while providing industry-leading experience for our Kyndryls and our clients.

As our talent analytics capability matures beyond core operational reporting toward advanced analytics, this role bridges sophisticated statistical modeling with enterprise talent strategy. This work is fueled largely by our skills strategy and will support our recruiting, learning, engagement, performance management, leadership development, and overall organizational effectiveness. Specifically, you will oversee psychometric validation, continuous listening systems, and advanced talent analytics.

Kyndryl is a global, largely remote company, where you will join a group of 40 People and Workforce Analytics professionals and lead a team of 5 analysts and psychometricians. We are fast, flat, and focused. You will collaborate with dedicated engineering teams (who handle data wrangling), a diverse group of HR professionals, fellow data scientists, and business leaders. By working directly with senior leadership—including the CHRO, Head of Talent, and Head of Wellness—you will translate complex business problems into scientifically rigorous, high-impact solutions aligned with our business goals. Your work will directly influence our enterprise strategy and operations and impact on tens of thousands of employees.

What You Will Do

Talent development and performance management:

• Drive analytics to identify drivers of success to support processes and programs for employee and leadership development, including training, successful matching to projects, assessment tools, and leadership development efforts.

• Oversee psychometric modeling, assessment validation (e.g., Item Response Theory), and Organizational Network Analysis (ONA) leveraging skills graphs to optimize skill deployment.

• Design and refine performance management systems to support – as Kyndryl’s offerings increase in sophistication – the continued evolution of Kyndryl’s workforce.

Organizational development and employee engagement:

• Evaluate organizational networks and interactions and identify opportunities to improve workplace productivity, culture, and employee satisfaction.

• Lead enterprise employee listening strategies and survey architectures, developing and analyzing employee engagement surveys and continuous listening systems to inform continuous organizational effectiveness, enhance the employee experience, and ensure Kyndryl remains the employer of choice within the industry.

Research, insight generation, and executive translation:

• Conduct research to support the development and validation of new Talent analytics and strategies; incorporate new advancements and best practices into your work.

• Partner closely with senior executives (e.g., CHRO, C-suite, business unit leaders) to understand organizational challenges.

• Translate analytic results into actionable insights, framing and presenting findings through the lens of tangible business impact rather than pure academic research to inform technical and non-technical partners.

Mentorship, collaboration, and team direction:

• Manage and mentor a team of 5 analysts and psychometricians; provide direct coaching, oversight of technical deliverables, and drive the team's strategic roadmap.

• Collaborate with internal data science and engineering teams, HR experts, business leaders, and senior executives to understand business problems, problem-solve solutions, communicate insights, and deploy advanced analytical models smoothly into production.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Required Skills & Experience

• Experience & Analytical Rigor: 7+ years of experience executing advanced analytics, including psychometric techniques (e.g., Item Response Theory), ONA leveraging skills graphs, and deploying models into production within large-scale enterprise environments. Excellent problem-solving, analytical, and critical thinking skills.

• Leadership & Project Execution: Proven prior management experience leading, mentoring, and developing analytics or technical personnel. Ability to manage multiple projects simultaneously while maintaining a high level of attention to detail.

• Executive Stakeholder Management & Communication: Exceptional written, verbal, and presentation skills, with a proven ability to partner with senior stakeholders to distill actionable analytics plans from complex business problems. Demonstrated track record of conveying complex data insights to both technical and non-technical audiences to drive executive strategy.

• Programming & Technical Expertise: Hands-on proficiency in statistical coding languages (specifically R, Python, SPSS, SAS, and Cypher/graph analytics) alongside working knowledge of ML modeling environments and platforms (e.g., Azure ML, Vortex AI AutoML, SageMaker).

• Team & Organizational Fit: Ability to work effectively both independently and collaboratively as part of a group of truly delightful and dedicated humans.

Preferred Skills & Experience

• Education: Master’s degree or Ph.D. in Industrial-Organizational (I/O) Psychology, Psychometrics, Statistics, or a related quantitative field (I/O Psychology or Psychometrics strongly preferred).

• Industry Context: Prior experience within professional services or fast-paced matrixed organizations.

Compensation

The compensation range for the position in the U.S. is $179,760 to $341,520 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part-time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California (San Francisco Bay Area): $215,640 to $409,800 

California (All Other): $197,640 to $375,600 

Colorado: $179,760 to $341,520 

Massachusetts: $179,760 to $375,600 

New York City: $215,640 to $409,800 

Washington: $197,640 to $375,600 

Washington DC: $197,640 to $375,600 

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.