IT Help Desk Agent: Frontline Tech Support & Troubleshooting

AIDS Healthcare Foundation

AIDS Healthcare Foundation is seeking a Help Desk analyst to respond to user inquiries, diagnose problems with IT equipment and applications, and help end users resolve issues. The analyst will provide front-line technical support for hardware, software and peripherals and will document and resolve service tickets in a timely manner according to SLA. The role also involves root cause analysis, developing checklists for typical problems and recommending procedures to prevent future incidents. #J-18808-Ljbffr AIDS Healthcare Foundation

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Vacancy posted 4 days ago

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