Clinical Service Desk Support Analyst

Job Description

Job Description

Pay Range: $32.00hr - $36.00hr

Job Overview:

The Clinical Service Desk Support position provides application support to the medical community with a primary focus on the electronic medical record (EMR) system. This role administers end-user support for Cerner systems and applications; follows an escalation path to diagnose, troubleshoot, and coordinate resolutions through completion; and provides basic phone-based training and consulting to end-users while supporting the mission, vision, values, and strategic goals of the organization.

Minimum Education:

• High school diploma or equivalent required.
• Associate's degree in a related field preferred.

Minimum Experience:

• Minimum 2 years' experience in a service desk environment, with Electronic Medical Record (EMR) experience.
• Clinical experience required.
• Must demonstrate exceptional customer service and strong verbal and written communication skills.
• Strong troubleshooting skills and ability to work with minimum supervision.

Accountabilities:

• Provide phone support and process emails for Cerner EMR technical issues utilizing available tools, procedures, and policies.
• Ensure customers receive prompt, accurate, and courteous service.
• Assess and escalate user-reported problems in a timely manner, deciding which issues require escalation to other Information Services teams.
• Stay current with system information changes and updates.
• Initiate communication with technical support staff to research and resolve issues.
• Support account creations, modifications, and Active Directory password resets.
• Create and maintain training guides based on new information and best practices, documenting and monitoring new and existing workflows and associated procedures.
• Perform other duties as assigned.

Benefits:

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer : Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.