Customer Service Representative II
$17 - $21 per hourNVA
Job Description In addition to the responsibilities outlined below, the Customer Service Representative (CSR) is an invaluable member of the hospital team who works directly with the CSR Manager, supporting client services staff, members of the hospital, grooming, and lodging teams. This individual has oversight of the Receptionist staff to ensure productive and quality veterinary care are given at all times. This position entails a full time work schedule (minimum 32 hours), with the flexibility to attend monthly Leadership meetings and potentially off site training sessions.
Job Responsibilities
• Performs all duties of a CSR, including answering incoming calls, managing GP schedule, and handling incoming Emergency patients.
• Works with CSR Staff to ensure that all clients/patients are receiving quality care while maintaining a smooth flow of hospital operations.
o Every client/patient is being added to EzyVet correctly, and verification of email and phone numbers are being conducted
o Every client / patient is being added to the correct whiteboard in Smartflow in a timely manner
• Demonstrates and reinforces the highest level of client service
• Resolves client issues and escalations, and works with CSR Manager to ensure appropriate follow up is had
• Responsible for verifying the accuracy of logged cash transactions and ensuring staff is properly trained on cash management protocols
• Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
• Conducts self with the highest level of professionalism and discretion in regards to private information or coaching conversations.
• Must be able to work from a seated position for extended periods of time. The constant use of desktop computer and phone or headset is required.
• Occasionally must be able to assist clients into the building by either carrying pets or leading pets on a leash
• Position may require walking, standing or climbing stairs throughout the shift
• Skills and Basic Qualifications
• Must have 3 years Customer Service experience.
• Manage time and tasks appropriately and remain flexible with assigned duties.
• Along with a positive attitude and a high degree of energy, you will have excellent communication skills, and work effectively in a fast-paced environment.
• Takes personal accountability for mistakes, errors in judgement, and professionalism. Is able to take feedback on performance and move forward by correcting the behaviors or mistakes in the future.
• Demonstrable skills with complex problem solving, active listening, critical thinking, time management and decision making skills that are aligned with hospital policy, client and patient interest, and staff experience.
• Ability to effectively handle and control upset clients.
• Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
• Must be able to handle the physical and emotional aspect of work in a veterinary hospital environment.
• Commitment to ongoing educational development and growth
• Model a professional and courteous manner with staff and clients. Treats all staff and clients with respect, even in moments of high emotion or stress. Compensation:
• Base hourly rate of $17.00 - $21.00 DOE
• Eligible for periodic bonus (where applicable)
Full Time Employees are eligible for benefits including:
• Medical, Vision, Dental insurance
• 401(k)
• Health Savings Account
• Paid time off
• Employee discounts National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them. At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership. At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:
• We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at View email address on talent.com. Thank you for exploring opportunities at NVA! NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
Job Responsibilities
• Performs all duties of a CSR, including answering incoming calls, managing GP schedule, and handling incoming Emergency patients.
• Works with CSR Staff to ensure that all clients/patients are receiving quality care while maintaining a smooth flow of hospital operations.
o Every client/patient is being added to EzyVet correctly, and verification of email and phone numbers are being conducted
o Every client / patient is being added to the correct whiteboard in Smartflow in a timely manner
• Demonstrates and reinforces the highest level of client service
• Resolves client issues and escalations, and works with CSR Manager to ensure appropriate follow up is had
• Responsible for verifying the accuracy of logged cash transactions and ensuring staff is properly trained on cash management protocols
• Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
• Conducts self with the highest level of professionalism and discretion in regards to private information or coaching conversations.
• Must be able to work from a seated position for extended periods of time. The constant use of desktop computer and phone or headset is required.
• Occasionally must be able to assist clients into the building by either carrying pets or leading pets on a leash
• Position may require walking, standing or climbing stairs throughout the shift
• Skills and Basic Qualifications
• Must have 3 years Customer Service experience.
• Manage time and tasks appropriately and remain flexible with assigned duties.
• Along with a positive attitude and a high degree of energy, you will have excellent communication skills, and work effectively in a fast-paced environment.
• Takes personal accountability for mistakes, errors in judgement, and professionalism. Is able to take feedback on performance and move forward by correcting the behaviors or mistakes in the future.
• Demonstrable skills with complex problem solving, active listening, critical thinking, time management and decision making skills that are aligned with hospital policy, client and patient interest, and staff experience.
• Ability to effectively handle and control upset clients.
• Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
• Must be able to handle the physical and emotional aspect of work in a veterinary hospital environment.
• Commitment to ongoing educational development and growth
• Model a professional and courteous manner with staff and clients. Treats all staff and clients with respect, even in moments of high emotion or stress. Compensation:
• Base hourly rate of $17.00 - $21.00 DOE
• Eligible for periodic bonus (where applicable)
Full Time Employees are eligible for benefits including:
• Medical, Vision, Dental insurance
• 401(k)
• Health Savings Account
• Paid time off
• Employee discounts National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them. At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership. At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:
• We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at View email address on talent.com. Thank you for exploring opportunities at NVA! NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Customer Service Representative II in Washington DC vacancy
- Providing superior customer service in a remote environment, the full-time Customer Service Representative II will manage electronic claims coordination, handle eligibility inquiries, and ensure first call resolution while meeting established call center metrics. Key responsibilities...SuggestedRemote work
$20 - $25.19 per hour
...Mechanics Bank is currently searching for a part time Customer Service Representative II to join our team at our Bainbridge Island Branch. This position is responsible for acquisition, retention and expansion of new and existing customer relationships. The Customer Service...SuggestedHourly pay16 hoursPart timeWork experience placementWork from homeFlexible hoursMechanics Bank
Washington DC10 hours ago- ...Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and letu2019s create an inviting shopping experience for our customers. Your Role: As a Customer Service Associate...SuggestedContract workLocal area
$21 per hour
...Accounting Coordinator II - Remote The Accounting Coordinator II is responsible... ...of the organization (peers, work groups, customers, supervisors) Qualifications: ~ H.S.... ...the legitimacy of an interview or Ryder representative, please contact Ryder at ****@*****.***...SuggestedRemote jobHourly payFull timeWork at office- ...Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let’s create an inviting shopping experience for our customers. Here, you’ll have the opportunity to connect...SuggestedContract workPart timeLocal area
Dollar Tree Stores
Riverdale Park, MD10 hours ago - ...LATICRETE International is looking for a Technical Services Representative II to provide support to internal and external customers. The role involves resolving technical issues through various communication channels while collaborating with sales and field representatives...
LATICRETE
Washington DC21 hours ago - ...Private Client Advisor II Chevy Chase, Maryland To proceed with your application, you must be at least 18 years of age. Acknowledge... ...all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life...Work at officeFlexible hoursShift workDay shift
Bank of America
Chevy Chase, MD2 days ago - ...Customer Service Specialist II As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand...Hourly payLocal areaRemote workWork from homeWeekend workAfternoon shift
- A trusted human capital consulting firm seeks a Federal HR Administrative Assistant II to support HR operations at the DEA. The role involves providing administrative assistance, managing documentation, and ensuring efficient workflow. Candidates should have two years...
$15.75 - $18.5 per hour
...Customer Service Operations Representative II Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing...Hourly payContract workTemporary workWork experience placementLocal areaImmediate startFlexible hours$16.28 - $25.06 per hour
Position Title Branch Banking Client Consultant II PT Location Brentwood, NY 11717 Job... .... Risk Management: Execute all sales, service, and banking transactions accurately and... ...Minimum experience required: 4-5 years customer service and sales experience, (including...Local area$29.05 per hour
...Administrative / General Clerk II The Administrative / General Clerk II plays a key role in supporting the Agency's mission by delivering comprehensive administrative, clerical, records, and operational assistance across multiple organizational units. This position...Hourly payWork at officeLocal areaOverseas$18.7 - $32.72 per hour
...insurance verification and coordination of services for patients charge entry and... ...receipt responsibilities. The Office Assistant II will assist with medical record operations... ...Knowledge Skills and Abilities Excellent customer service skills and excellent verbal and...Work at officeFlexible hoursMedStar Health
Washington DC1 day ago$21.96 per hour
...and Vision Insurance 9 days of Vacation in the first year of service Minimum of 11 Paid Holidays Paid Sick Leave Retirement... ...Rate: $21.96 Duties and Responsibilities The General Clerk II performs clerical tasks associated with the maintenance of records...Hourly payContract workLocal areaEckerd Youth Alternatives
Washington DC1 day ago- ...advocacy groups, and collaborating with cross-functional partners (e.g., Reimbursement and Access, Regional Science Managers) to address customer needs and market dynamics. The MS also supports sales success through participation in congresses, regional meetings, and other...Local area
$158.95k - $220k
Regeneron Pharmaceuticals, Inc is seeking a Rare Neurology Medical Account Specialist to engage with Neurology specialists and key stakeholders in Washington, DC. This role focuses on building strategic relationships and executing account strategies to enhance market share...$158.95k - $220k
Regeneron Pharmaceuticals is seeking a Rare Neurology Medical Account Specialist to engage key Neurology stakeholders in Washington, DC. The role focuses on delivering clinically relevant messaging, driving product goals, and collaborating with various healthcare professionals...- ...CELESTIAL INNOVATIONS GROUP LLC in Washington, DC is seeking a Tier II Help Desk Computer Specialist to provide advanced... ...role offers flexible work-from-home options and requires technical proficiency in IT support and customer communication. #J-18808-Ljbffr...Remote workWork from homeFlexible hours
CELESTIAL INNOVATIONS GROUP LLC
Washington DC4 days ago - ...Service Desk Technician II Federal Prison Industries (UNICOR) – Information Technology Services Contract About the Project: Federal Prison Industries... .... Position Summary: KeenLogic is seeking a skilled and customer-focused Service Desk Technician II to support Federal...Full timeContract workWork at officeRemote workMonday to FridayShift work
Keen Logic
Washington DC2 days ago - ...Job Overview We are seeking a Service Desk Technician II to provide IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing to work on-site when required and this position is contingent upon contract...Full timeContract workPart timeWork at officeRemote work
Terrestris Global Solutions
Washington DC3 days ago - ...General Clerk II Duration: 12 months with the possibility... ...Washington, D.C. 20419. Basic Services: The contractor shall provide... ...court reporters and external customers to schedule telephone conference... ..., appellants, and their representatives, concerning potential, pending...Temporary workFor contractorsWork at office
$15 - $17 per hour
...looking for friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as... ...concept for U‑Haul was generated out of need. After World War II, the widespread need for do‑it‑yourself moving equipment...Hourly payPart timeLocal areaU-Haul International, Inc
Suitland, MD1 day ago- ...Marketing/Transportation Bus Driver II/Customer Service Dispatcher Suquamish, WA 98392 Port Madison Enterprises Suquamish Clearwater Casino Resort Transportation- Bus Driver II/Customer Service Dispatcher (Must Have CDL) General Position Summary: Drive...Work at officeShift workNight shift
$19.47 per hour
...Passport Data Entry Clerk II Category: Administration Main location: United... ...skills, have experience in working with customers in a front facing capacity, and have the... ...Additional benefits determined by your Service Contract Act: Paid Time Off (PTO) Paid...Hourly payFull timeContract workWork at officeLocal areaShift workCGI Technologies and Solutions, Inc.
Washington DC4 days ago- ...Call Center Representative Location: Washington, DC Duration: Long... ...Remedy work logs to be viewed by Service Desk Analysts and by the user... ...Escalate tickets to Tier II/Tier III Technicians if an incident... ...are required ~ Strong customer service skills. ~ Excellent...Work at officeRemote workWeekend work
E-talentnetwork
Washington DC3 days ago - ...Administrative Assistant II Enterprise Data, Analytics & AI The Administrative Assistant II Enterprise Data, Analytics & AI provides... ...Strong interpersonal and collaboration skills; approachable, customer-focused, and effective in highly interactive roles Results-...
$75k - $95k
...whatever your ambitions. Field Clinical Representative II – Spinal Cord Stimulator Boston... ...advancing pain management through innovation, service, and care. If you’re driven to help... ...clinical outcomes. Educate customers on the merits and proper clinical usage...Full timeWork experience placementWork at officeNight shiftBoston Scientific
Washington DC4 days ago- Federal HR Administrative Assistant II (Medical) Location: Pentagon City, VA (Arlington) Eligibility: U.S. Citizenship & ability to obtain/maintain NACI clearance About Us CEC is a trusted provider of human capital consulting to federal agencies, helping them solve their...
- ...Executive Administrative Assistant II – Providing advanced administrative support to senior leadership of the Bureau of Economic Analysis (BEA) at the U.S. Department of Commerce. Key duties include proactive schedule management, coordination of high‑visibility meetings...Full timePart timeWork experience placementWork at officeLocal areaMonday to Friday
Terrestris LLC
Suitland, MD3 days ago - Job Title: Federal HR Administrative Assistant II (HR) Location: Pentagon City, VA (Arlington) Eligibility: U.S. Citizenship & ability to obtain/maintain NACI clearance About Us CEC is a trusted provider of human capital consulting to federal agencies, helping them...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative II. Be the first to apply!
Related searches
- part time customer representative Washington DC
- remote customer service advisor Washington DC
- client service representative Washington DC
- bilingual customer service representative spanish english Washington DC
- technical customer service advisor Washington DC
- insurance customer service advisor Washington DC
- bilingual customer support specialist Washington DC
- online customer service assistant Washington DC
- client solutions specialist Washington DC
- customer service associate Washington DC