Cyber Security Help Desk Analyst

You are viewing a preview of this job. Log in or register to view more details about this job. Employment Type: Full-Time Location: ONSITE – New York, NY Department: Information Security / IT Operations About the Role We are seeking a dedicated Cyber Security Help Desk Analyst to join our growing security team. This role serves as the first line of defense for security-related incidents and requests, providing technical support while maintaining our organization's security posture. The ideal candidate will combine strong cybersecurity fundamentals with excellent customer service skills and WordPress technical expertise. Key Responsibilities Security Operations Monitor and respond to security alerts, incidents, and service requests through ticketing systems Perform initial triage and analysis of security events and potential threats Assist in incident response activities, including containment, investigation, and documentation Support vulnerability management processes and coordinate remediation efforts Maintain and update security documentation, procedures, and knowledge base articles Technical Support Provide tier 1/2 support for security tools including firewalls, antivirus, SIEM, and endpoint protection Assist users with security-related issues such as account lockouts, MFA setup, and access requests Support secure configuration and maintenance of WordPress websites and applications Troubleshoot WordPress security plugins, SSL certificates, and authentication issues Conduct security awareness training and phishing simulation campaigns WordPress Security Management Monitor WordPress sites for security vulnerabilities and apply patches/updates Configure and maintain WordPress security plugins and hardening measures Investigate and remediate WordPress-related security incidents Implement secure backup and disaster recovery procedures for WordPress environments Review and audit WordPress user permissions and access controls Required Qualifications Education: Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or related field (or equivalent work experience) Experience: 2+ years in IT help desk, security operations, or related technical support role Technical Skills: Working knowledge of cybersecurity principles, threats, and attack vectors Hands‑on experience with WordPress administration and security best practices Familiarity with security tools (antivirus, firewalls, SIEM, EDR) Understanding of network protocols, authentication systems, and encryption Experience with ticketing systems and ITSM platforms Soft Skills: Excellent communication skills with both technical and non-technical audiences Strong analytical and problem‑solving abilities Customer service orientation with patience and professionalism Ability to work independently and collaboratively in a hybrid environment Preferred Qualifications Security certifications such as Security+, CySA+, CEH, or GIAC Experience with security frameworks (NIST, CIS Controls, ISO 27001) Knowledge of scripting/automation (Python, PowerShell, Bash) Familiarity with cloud security (AWS, Azure, Google Cloud) Experience with WordPress security plugins (Wordfence, Sucuri, iThemes Security) Understanding of web application security and OWASP Top 10 Hybrid Schedule Flexible work arrangement with regular on-site presence in NY office Hours: Standard business hours with occasional on-call rotation for security incidents Minimal travel between office locations may be required What We Offer Competitive salary commensurate with experience Comprehensive health, dental, and vision insurance 401(k) with company match Professional development opportunities and certification reimbursement Generous PTO and paid holidays Collaborative team environment focused on continuous learning To Apply Please submit your resume, cover letter, and any relevant certifications. We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. #J-18808-Ljbffr Austin Community College