Assistant Property Manager

Meridian North 2100 Westlane Rd Indianapolis, IN 46260, USA Under the direction of the Property Manager, the Assistant Property Manager at The Meridian North is responsible for ensuring excellent customer service in the daily management of the community, coordinating all aspects of property operations, and working in the capacity of the Business Manager in their absence. The role focuses on managing administrative aspects of the community while establishing a quality living environment for residents. Responsibilities Maximize cash flow by minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent. Ensure all Real Page data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P invoices, statements of disposition, monthly closing procedures, and late fees. Assist the RE Manager in meeting targeted revenue goals by exceeding occupancy budgets, creating market incentives, improving resident retention, and monitoring the property’s financial performance. Maintain and organize all resident files. Responsible for maintaining accurate payroll reporting including bonus preparation. Marketing Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, showing apartments, and ensuring all move‑in paperwork is accurately prepared. Manage renewals and active leases, track expirations, prepare expiration letters, and draft renewal leases. Maintain ongoing, in‑depth knowledge of the market to give a competitive edge, perform monthly market studies, and physically shop competition bi‑monthly. Assist in monitoring compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property‑specific guidelines in occupancy standards. Review and analyze weekly traffic reports and numbers, assist with weekly marketing meetings. Maintain passing e‑shop, phone shop, and physical shop scores of 85 % or higher. Customer Service Assist in planning and preparation of resident events. Complete a daily inspection of the property and market‑ready units. Assist with monitoring and directing service operations to ensure service requests are completed within 24 hours and curb‑appeal standards are met. Provide excellent customer service and display a courteous and professional attitude toward all customers. Maintain availability or coverage for emergencies, on‑call duties, resident functions, and weekends. Advise the Business Manager of conditions affecting the community’s safety, resident satisfaction, and asset preservation. Assist the RE Manager in recruiting, selecting, evaluating, and supervising team members. Perform other duties as required. Requirements High school diploma or equivalent; college degree highly preferred. One year of property management experience or a four‑year degree in a related field. Proficient computer skills, including Microsoft Office Suite; Real Page experience preferred. In Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hire. Working knowledge of applicable Landlord‑Tenant Laws, Fair Housing mandates, and other legal issues affecting property management. Excellent English communication skills, both verbal and written. Must be able to walk apartments and grounds, including steps and stairs. Occasionally requires lifting 20 pounds or less. Valid driver’s license. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr AION