Operations Assistant, Facilities Management

The Office of Campus Housing (OCH) serves to make NTU, the university with the best-in-class campus for learning, working, and living. OCH has a mission to provide optimal on-campus living environment for students and faculty to excel in learning, research, teaching and other NTU related work. It is responsible for student and faculty housing on campus, the sports and recreational facilities, and its related services.

We are looking for individual who have a strong passion for delivering exceptional service to residents of the University’s student and faculty housing, and athletes and users of sports & recreation facilities on campus.

The role provides the successful candidate with the opportunity to develop, contribute and grow oneself holistically across areas of excellence in customer relationship management and/or facilities management within the department.

If you have more than 1 year of relevant working experience in residential management/services, customer service/relationship managements, or facilities/property manager, you may the one whom we are looking for. Having an experience in student hostels, staff housing or hospitality services would be advantageous for this role.

The incumbent is required to:

• Ensure that student rooms and surrounding hostel areas are cleaned, free of defects, and ready for check-ins when students vacate from the Hall. This includes linen items for short-term accommodation, preparation of key packets for new check-ins, as well as checking items returned by students upon check-out.

• Uphold a safe and secure environment across managed spaces by  looking out for rule breaches and escalating persistent issues for enforcement action.

• Attend to students’ requests, feedback, and complaints received through various channels such as, in-person inquiries, and phone calls, and takes steps to resolve issues raised in a timely manner / promptly escalate matters to supervisor for resolution. This includes collaborating with stakeholders internally and externally.

• Conduct regular inspection of hall common areas to identify defects and promptly report them to the Hall Admin Office for rectification, as well as scheduled checks on student rooms.

• Coordinate with contractors and escort them for repair / maintenance works in student rooms and Faculty-in-Residence apartments, ensuring both the completion of repairs and security measures are upheld.

• Monitor vendor service delivery and ensure adherence to contractual obligations by supervising vendor activities to ensure compliance with safety procedures and reporting any lapses.

• Record monthly electrical and water meter readings for prompt billing of utility usage by Senior/Faculty-in-Residence and canteen operators.

Requirements

• Secondary school education and with at least 1 year of relevant working experience, preferably in a customer service / relationship management or property / facilities management role.

• Able to communicate effectively (which includes active listening and clear concise writing) when engaging stakeholders and residents, who are from diverse backgrounds, and exhibiting sensitivity and respect for diversity.

• Service Oriented.

• Ability to work as a team and independently.

• Organize and able to manage multiple tasks within tight timelines.

• Adaptable and able to respond effectively to changes at work.

We regret that only shortlisted candidates will be notified.

Hiring Institution: NTU