Assistant Manager, Short Term Programme

Reporting to the GEM Discoverer unit under Office of Global Education and Mobility (OGEM), the incumbent is responsible to provide student support services and promote OGEM short-term overseas immersion programmes to NTU undergraduates.

We are seeking a resourceful and experienced candidate with a strong background in student support administration and operational processes to join the Short-Term Programme team. In this multifaceted role, you will be responsible for student engagement and support services, programme reporting, and data analysis. This position requires a detail-oriented individual with strong organisational skills, a flair for effective spoken and written communication, and the ability to analyse and improve operational processes.

Key Responsibilities:

1. Student Advisory and Services:

• Perform full spectrum of student advisory and services, including conducting clinic sessions and giving information talks, application processing, submitting nomination to partners, providing post-acceptance and pre-departure services and advices.

• Provide support and guidance to outbound NTU students and inbound international students for the duration of the programme.

• Handle collection of programme fees from students and ensure timely processing of payment to overseas service providers, vendors and agencies.

• Manage role base mailboxes and address inquiries from students and partner universities promptly and accurately.

1. Academic Services:

• Class scheduling for NTU courses offered for the inbound summer programmes and facilitate the course registration and marks submission processes.

• Update programme information on NTU short-term overseas immersion opportunities and inbound summer programmes. 

• Advise NTU students on course matching, manage transcripts and coordinate credit transfer procedures with NTU colleges and schools.

1. Data Reporting:

• Maintain accurate and complete student data and prepare reports for timely reporting to management.

• Solicit students’ feedback through surveys, analyse the findings and prepare reports on NTU students’ overseas exposure and international students’ study stint at NTU.  

1. Financial Aid: Administer funding opportunities provided by OGEM and coordinate with NTU Shared Services to facilitate the award and disbursement of travel awards and scholarships.

2. Process Innovation: Propose enhancements to streamline work processes and improve operational efficiency.

3. Procurement: Advise and provide administrative support to team on all procurement matters.

4. Event Support: Provide support during events such as orientation, student engagement sessions and NTU SummerFest, and student outreach and publicity initiatives.

5. Ad-hoc projects and administrative tasks as required.

Candidate Requirements:

1. A bachelor’s degree or postgraduate qualification in any discipline.

2. At least 3 to 4 years of professional experience, with a minimum of 2 years in student services or international relations, preferably within an Institute of Higher Learning.

3. Excellent interpersonal skills with outstanding verbal and written communication skills.

4. IT savvy with ability to quickly adapt to NTU systems and platforms.

5. Proficient in Microsoft Office Suite, particularly in Excel.

6. Good time management, organisational and problem-solving skills.

7. Self-motivated and able to work well under pressure and meet tight deadlines.

8. Service oriented, people-focused with a proactive and positive work attitude and enjoys working with students (outbound NTU students and inbound international students from different countries and diverse cultural backgrounds).

9. Flexible and adaptable to change, able to thrive in a fast-paced and dynamic environment.

We regret that only shortlisted candidates will be notified.

Hiring Institution: NTU