Customer Service Representative

• Handle high volume of inbound and outbound calls with clients/customers
• Perform order entry; enter orders into the SAP system direct
• Input orders, modify existing orders and communicate as necessary to ensure internal data remains accurate; verify account balances as needed
• Answer product questions as the first line of response
• Facilitate resolution of transaction discrepancies and customer complaints to ensure both immediate and long-term resolution
• Expedite delivery per customer requests, and verify orders are fulfilled on time and per customer specifications
• Identify variances including delivery dates, price and order quantities, and initiate communication to the respective customer to ensure resolution
• Advise customers of the status of open items including but not limited to order processing, product audits, routing and quotes
• Process customer credit card payments

• 1+ year of call center experience
• 1+ year of customer service experience
• Good phone presence
• Excellent soft skills

• $19/hr while on contract and $21/hr upon converting to a permanent employee
• LaSalle Network consultants are eligible to enroll in benefits -

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

All assignments are at-will and their duration is subject to change.