Client Success Specialist

Job Description

Job Description

About Us

The Center for Improving Value in Health Care (CIVHC) is an independent, mission-driven nonprofit that leverages data to drive price transparency, advance health equity, and improve health and health care for Coloradans. As the designated administrator of the Colorado All Payer Claims Database (CO APCD), we transform claims data into powerful insights that inform policy, foster accountability, and accelerate system-level improvement. We partner with communities, health systems, policymakers, and leaders across the state to advance affordability, equity, and outcomes – and we approach this work with analytical rigor, creativity, and a commitment to measurable impact.

We envision a community where everyone has the opportunity to be healthy and can access affordable, high-quality care. Our core values – Service, Stewardship, Integrity, and Equity – guide every aspect of our work and reflect our dedication to empower people and organizations working to improve health and well-being across the state.

Job Summary

The Client Success Specialist plays a key role in supporting and advancing CIVHC’s client relationships and data delivery processes. This position is responsible for assisting clients through the journey of data requests, from engagement through approval, delivery, and follow-up, while ensuring a high level of accuracy, responsiveness, and client satisfaction.

This role exercises independent judgment in managing assigned projects, proactively identifying next steps, anticipating client and internal team needs, and ensuring alignment across groups. The Client Success Specialist partners cross-functionally with team members in Strategic Partnerships , Legal and Compliance, Data Solutions, and Finance to support timely, accurate, and high-quality project delivery.

In addition to executional responsibilities, this role contributes to process improvement, pipeline visibility, and client experience enhancements, helping to strengthen CIVHC’s overall service delivery model.

Hybrid Work Model

This position is based in Denver, Colorado. Because CIVHC operates under a hybrid work model with a requirement of at least one in-office day per week (unless otherwise approved), candidates must reside within a commutable distance to the Denver metro area.

Limited relocation assistance may be available for out-of-state candidates who intend to relocate to the Denver area.

Duties / Responsibilities / Essential Functions:

Responsibilities for this position may include, but are not limited to:

Client Relationship Support & Project Coordination

• Serve as point of contact for assigned client accounts during project delivery, acting as a resource for client questions about process and delivery, clearly communicating requirements, timelines, and expectations within one business day.
• Proactively identify, communicate, and drive next steps for client projects, ensuring forward momentum with minimal oversight.
• Proactively anticipate and address client questions or barriers, escalating issues as appropriate while maintaining ownership of resolution.
• Update Salesforce with project status changes, including but not limited to use of Chatter for updates, attaching important client communications via the Salesforce Plug-In in Outlook and updating project status.

Project Delivery Support & Execution

• Independently manage multiple concurrent client projects, balancing competing priorities and deadlines.
• Ensure all project documentation is complete, accurate, and aligned with CIVHC standards prior to advancing to the next stages.
• Prepare and package materials for the Data Release Review Committee (DRRC) meetings, ensuring completeness and accuracy.
• Coordinate with Data Solutions department and other teams to support timely and accurate product delivery.
• Confirm successful delivery of client outputs and ensure all outstanding questions or issues are resolved.
• Support Strategic Partnerships Managers in lead generation, account coordination, and advancement of business opportunities.
• Maintain visibility into pipeline activity, proactively identifying gaps, delays, or risks and communicating them to leadership.

Systems, Reporting, and Process Improvement

• Maintain accurate, real-time updates in Salesforce, ensuring transparency across teams.
• Generate and support reporting related to pipeline activity, revenue tracking, and forecasting, with increasing independence over time.
• Co-lead or support bi-weekly pipeline meetings, contributing insights and updates on project and pipeline status.
• Assist with monthly and quarterly KPI reporting, ensuring data accuracy and completeness.
• Identify opportunities to improve workflows, documentation processes, and client experience; recommend and implement enhancements in collaboration with leadership.

Cross-Functional Collaboration

• Partner with Legal and Compliance, Finance, and Data Solutions teams to ensure alignment on project requirements, timelines, and deliverables.
• Collaborate effectively across departments to remove barriers and maintain project progress.
• Support invoicing and payment processes in partnership with Finance to ensure timely and accurate billing.

Client Experience & Feedback

• Support the administration and analysis of CIVHC’s Customer Service Survey process.
• Identify trends in client feedback and share insights to inform service improvements.

Required Skills / Abilities

• Strong organizational and time management skills with the ability to manage multiple projects simultaneously
• High attention to detail and commitment to accuracy in documentation and processes
• Ability to work independently, prioritize effectively, and exercise sound judgment in day-to-day responsibilities
• Strong written and verbal communication skills, with the ability to engage professionally with internal and external partners
• Ability to proactively identify issues, problem-solve, and drive projects forward
• Experience working with CRM systems (e.g., Salesforce) or similar tools
• Proficiency in Microsoft Office Suite or related software
• Ability to collaborate effectively across cross-functional teams
• Ability to function in a fast-paced, deadline-driven environment

Education & Experience

Required:

• Bachelor’s degree in a related field; or equivalent combination of education and relevant experience
• 2 or more years of experience in client support, account coordination, project coordination, or a related field

Preferred:

• Familiarity with healthcare, data, analytics, or a related field
• Exposure to sales processes, client lifecycle management, or business development support

Physical Requirements

Primarily computer-based work with extended periods of sitting, typing, and concentration. May occasionally require light lifting of office materials.

• Sitting for extended periods of time.
• Using a computer and keyboard for typing and data entry.
• Reaching and stretching to access files or equipment.
• Lifting and carrying light objects such as papers or office supplies.
• Walking short distances within the office environment.
• Operating office equipment such as printers, copiers, and fax machines.
• Occasionally bending or stooping to retrieve items from lower shelves or cabinets.
• Maintaining good posture to prevent discomfort or strain.
• Using a telephone or headset for communication.
• Ability to focus and concentrate for prolonged periods.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Must be able to travel to and from local meetings and occasionally overnight national travel.

How to Apply

Interested candidates should apply through CIVHC’s careers page at -civhc/who-we-are/careers/

Application Deadline

This position will remain open until 06/12/2026. The application deadline may be extended if needed, and the posting will be updated accordingly.

Hiring Timeline

Application review will begin immediately.

Target hire date: 06/2026

Compensation & Benefits

The salary range for this position is $65,000 - $75,000 annually , based on experience, education, and internal equity.

In addition, this position may be eligible for an organization-wide bonus if certain metrics are met by CIVHC.

CIVHC offers a comprehensive benefits package including:

• 403b Retirement Plan
• Medical, Dental, and Vision plans
• Healthcare and Dependent Care Flexible Spending Account options
• Paid life insurance
• Short- and long-term disability coverage
• 9 paid holidays per year plus generous personal time off
• Company-paid parking
• On-site workout facility
• Excellent work-life programs, such as flexible schedules, and work-from-home options
• Employee wellness program
• Internal professional development opportunities
• Position may qualify for Public Service Loan Forgiveness Program. For more information, go to: -loans/forgiveness- cancellation/public -service

Work Authorization

CIVHC does not provide visa sponsorship currently. Candidates must be legally authorized to work in the United States at the time of application and throughout employment.

Background Check

Employment is contingent upon successful completion of a background check, in accordance with CIVHC policy and applicable laws.

Equal Opportunity Employer

CIVHC is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, equitable, and welcoming workplace for all employees. We do not discriminate on any protected basis, including race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, or any other status protected by law.

Research shows that women, people of color, individuals with disabilities, and members of other underrepresented groups often hesitate to apply for positions unless they meet every listed qualification. At CIVHC, we are committed to considering a broad range of experiences and backgrounds. If you are excited about this role and believe you would be a strong addition to our team, we encourage you to apply, even if your experience does not perfectly align with every requirement.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

We believe diverse perspectives strengthen our ability to advance health equity, improve health care value, and serve communities across Colorado.