Imaging Center Hospitality Associate

Imaging Center Hospitality Associate – Fairfax Breast Center – Fairfax, VA Full‑Time | Monday–Friday | 9:15 AM – 5:45 PM No Weekends | No Holidays | No Call Watch a Day in the Life: Day in the Life of an Imaging Center Hospitality Associate Be the First Smile Patients See At Fairfax Radiology Centers (FRC), exceptional patient care begins long before an exam starts. It begins with a warm welcome, a reassuring conversation, and someone who genuinely cares about making each patient’s experience as comfortable and stress‑free as possible. As an Imaging Center Hospitality Associate, you’ll be the face of our Fairfax Breast Center. You’ll greet patients, guide them through the registration process, answer questions, and ensure every interaction reflects the compassion, professionalism, and hospitality that define Fairfax Radiology Centers. If you love helping people, thrive in a fast‑paced environment, and enjoy balancing customer service with administrative responsibilities, we’d love to meet you. Deliver an Exceptional Welcome Greet every patient and visitor with warmth, professionalism, and compassion Create a welcoming, supportive environment for patients and families Maintain the highest standards of hospitality throughout every interaction Coordinate Patient Registration Register patients accurately using our Radiology Information System (RIS) Collect identification, physician orders, insurance information, and payments Scan and maintain patient documentation to ensure billing accuracy Verify orders and pre‑authorizations, escalating discrepancies when appropriate Support Patient Flow Monitor patient arrivals and appointment status Communicate delays with empathy and professionalism Assist with same‑day scheduling requests, walk‑in X‑rays, and other patient needs Help ensure an efficient, organized patient experience throughout the day Provide Administrative Support Answer incoming calls using FRC’s professional phone etiquette standards Route calls and relay messages appropriately Burn or load imaging DVDs and assist with medical record requests Maintain a clean, organized reception and waiting area Protect Patient Privacy Safeguard confidential patient information Follow HIPAA, OSHA, and organizational policies Demonstrate professionalism and accountability in every interaction What You’ll Bring Required High school diploma or GED One or more years of customer service or hospitality experience Strong interpersonal and communication skills Basic computer proficiency and the ability to navigate multiple software applications Excellent organizational and multitasking abilities Preferred Healthcare, medical office, or patient registration experience Experience with insurance verification or patient scheduling Familiarity with electronic medical records or healthcare registration systems What Success Looks Like Confidently manage patient registration from arrival through check‑in Deliver consistently outstanding customer service to patients and families Maintain accuracy while balancing multiple priorities throughout the day Build strong relationships with coworkers and clinical staff Become a trusted resource for creating a welcoming, efficient patient experience Who Thrives Here Enjoys helping people during important moments in their lives Naturally creates a welcoming and positive environment Stays calm and organized in a busy office Pays close attention to detail while multitasking Communicates professionally and compassionately Takes pride in providing exceptional customer service Enjoys working as part of a collaborative healthcare team Why Fairfax Radiology Centers? 20 outpatient imaging centers More than 110 subspecialized radiologists Over 700 employees A culture built around patient care, teamwork, and excellence Our Benefits Medical, Dental, Vision & Life Insurance Generous Paid Time Off Paid Holidays Employer‑paid Short‑ and Long‑Term Disability Insurance Profit Sharing Plan Tuition Reimbursement Uniform Allowance Free On‑site Parking Professional development and career advancement opportunities Compensation Based on your qualifications and experience, the compensation range for this position is: $19.13 – $20.81 – $22.50 – $24.19 per hour. Placement within the range is determined by factors including experience, education, certifications, and internal equity. Ready to make every patient feel welcome? If you’re passionate about delivering exceptional customer service and want to make a meaningful difference in patients’ lives every day, we’d love to hear from you. Apply today and become the welcoming face of Fairfax Radiology Centers’ Fairfax Breast Center as our next Imaging Center Hospitality Associate! #J-18808-Ljbffr Fairfax Radiology Centers, LLC