Front Office Associate

RAYUS Radiology is looking for a Front Office Associate to join our team. This full‑time position works 40 hours per week, shifts from 2:30 pm to 11:00 pm. The associate will provide patient and provider services by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. Essential Duties & Responsibilities (55%) Registration Greet and check‑in patients scheduled for imaging services; process payments and co‑pays as needed. Answer phones and handle calls efficiently and friendly. Field phone calls appropriately for Center Team Members. Act as liaison between imaging technologists and patients waiting for exams, relaying messages regarding scanner status and other clinic information. Maintain front office lobby area, straighten magazines, organize coffee supplies, and assist with general office cleanup. Order office supplies as needed. Maintain supply of patient information sheets. Push patient imaging via electronic interfaces. Complete patient appointment confirmation calls and provide preparation instructions. Fax/scan reports, billing information, and medical release forms as requested. (20%) Scheduling Arrange transportation, interpreters, and hotel accommodations for patients when appropriate. Enter and submit patient exam orders. Verify patient exam orders match exam schedules. Schedule referrals and ensure proper authorizations are obtained. Schedule walk‑in patients. Process requests for image orders and CDs from both the referring physicians and patients. Maintain an up‑to‑date and accurate database of all current and potential referring physicians. (20%) Insurance Verify patient insurance coverage. Pre‑certify all patient exams with the insurance company. Obtain insurance authorizations. Apply knowledge of insurance carriers (e.g., Medicare) and procedures requiring waivers to obtain pre‑authorization prior to appointments. Facilitate Release of Information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelines. (5%) Other tasks and projects as assigned. Required Qualifications High School Diploma or equivalent. One year of customer service experience. Proficiency in using computer systems and typing. Working knowledge of Microsoft Office Suite: Outlook, Word, Teams, Excel. Preferred Qualifications Previous medical office experience. Medical terminology and office background. Insurance knowledge. Bilingual. Benefits Eligible employees receive medical, dental, and vision insurance; 401(k) with company match; life and disability insurance; tuition reimbursement; adoption assistance; pet insurance; PTO and holiday pay, and other benefits. DailyPay may be available upon initial set‑up. RAYUS Radiology is an equal‑employment‑opportunity employer for veterans and disabled individuals. #J-18808-Ljbffr