DIVISION PRESIDENT, OPERATIONS

Job Description

Job Description

Division President, Operations

ABA Centers | New Jersey, Pennsylvania, Tennessee, and Delaware Markets

ABOUT ICBD

ICBD is a robust single-family office focused on private investment and business development, supporting exceptional companies in healthcare, technology, and beyond.

We own and operate a growing portfolio of high-performance businesses united by a shared commitment to people, operational excellence, and long-term value creation. We are not just building businesses. We are building a legacy of leadership, innovation, and purpose.

Joining ICBD means becoming part of the team behind some of the fastest-growing companies in healthcare, technology, and business services. We are proudly self-funded, committed to sustainable growth, and led by visionary thought leaders, including our CEO and Founder, winner of the 2024 Ernst & Young U.S. Entrepreneur of the Year® National Overall Award.

Our most visible success is ABA Centers, a revolutionary leader in autism care and diagnostics, ranked #5 on the 2024 Inc. 5000 list of fastest-growing private companies in the U.S.

The ICBD Portfolio

Our portfolio organizations are united by strategic vision, operational expertise, and an unwavering commitment to excellence:

• ABA Centers: The leading provider of autism care in the U.S., with 13 regional brands and more than 70 operating areas.
• GateHouse Treatment: A comprehensive network of substance use disorder programs addressing the full spectrum of recovery needs, from medical treatment to supportive housing and respite services.
• Marquis MD: A concierge medicine concept redefining healthcare by prioritizing convenience, connection, and care powered by advanced technology.
• Exact Billing Solutions: Innovative revenue cycle management and advanced billing support systems for healthcare providers.
• The Christopher M. Barnett Family Foundation: The philanthropic heart of ICBD, advancing programs that address autism care, food insecurity, homelessness, women’s empowerment, and underserved children.

ABOUT ABA CENTERS

We are the nation’s fastest-growing provider of autism care, delivering high-quality Applied Behavior Analysis (ABA) therapy across a rapidly expanding footprint. Since our founding in 2020, we have scaled from a single clinic to nearly 70 operating areas in more than a dozen states, supported by a high-performance corporate infrastructure and data-driven decision-making.

Recognized as the #5 fastest-growing private company in America by Inc. magazine, ABA Centers of America is a self-funded, founder-led organization, a rarity in today’s healthcare landscape. We have achieved this growth without private equity, relying instead on operational discipline, smart capital allocation, and a relentless focus on outcomes.

Our corporate team plays a mission-critical role in that success by developing scalable systems, managing risk, and driving the analytics that power our growth. If you are a strategic thinker who thrives in a fast-paced, purpose-driven environment, we offer a rare opportunity to help shape the future of autism care while building on a legacy of operational excellence.

Recognition and Awards

Our commitment to operational excellence, ethical leadership, and transformative care has earned our company and our leaders national recognition, including:

• Inc. 5000: 5th fastest-growing private company in America (2024)
• Financial Times: #1 on The Americas’ Fastest Growing Companies
• EY Entrepreneur of the Year®, U.S. Overall
• South Florida Business Journal’s Top 100 Companies
• Florida Trend magazine’s 500 Most Influential Business Leaders
• Inc. Best in Business, Health Services

THE ROLE

Overview

Reporting to the Chief Operating Officer of ABA Centers, the Division President, Operations (DP) is the senior operating leader accountable for a defined territory spanning New Jersey, Pennsylvania, Tennessee, and Delaware. The DP owns performance across people, service delivery, clinical quality, growth, financial results, and family experience.

The role pairs full P&L accountability with hands-on leadership of market teams and close partnership with clinical leadership to deliver consistent, high-quality care. The DP is the primary operator for all assigned markets, translating enterprise strategy into disciplined, repeatable execution at the division, market, and service area level.

Scope and Structure

• Direct reports: Regional Directors
• Territory : New Jersey, Pennsylvania, Tennessee, and Delaware
• Accountability: Full divisional P&L, census and utilization growth, clinical quality and compliance, and workforce stability across all assigned markets

The responsibilities below are not an exhaustive list. Reasonable accommodation may be provided.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Divisional Operations and P&L Ownership

• Own and operate the full divisional P&L across all assigned ABA markets, including revenue performance, expense management, productivity, and margin.
• Develop and execute market-level business plans aligned to enterprise strategy, including growth targets, financial objectives, and disenrollment reduction.
• Drive performance so that every market meets census, utilization, retention, productivity, and operational maturity expectations.
• Ensure consistent execution of operational standards in all markets, in alignment with the organization’s mission, vision, and values.
• Make disciplined, data-driven decisions that improve service delivery, scalability, and financial performance.
• Review and manage divisional and market-level KPIs, including:
• Recruitment, retention, and staffing stability
• New client intake, authorization velocity, and access to care

• Scheduled versus delivered hours and missed services
• RBT and BCBA billable hours and productivity
• Disenrollment, retention, and utilization trends
• Cost control and operational efficiency

Leadership of Regional Directors, Directors of Operations, and Clinical Directors

• Directly lead, coach, and hold Regional Directors, Directors of Operations, and Clinical Directors accountable for operational, people, clinical, and market outcomes.
• Establish clear expectations, scorecard ownership, and execution standards for each direct report within the assigned division.
• Track and communicate KPI and scorecard results to reinforce accountability and drive performance.
• Conduct regular one-on-ones, performance reviews, coaching sessions, and leadership development planning.
• Ensure direct reports effectively manage performance, accountability processes, and corrective action within their markets.

Growth and Strategic Execution

• Execute market-level growth strategies across the division, including:

• New market launches and ramp optimization
• Capacity expansion and access-to-care initiatives
• Disenrollment mitigation and retention improvement
• Market-level operational improvements

• Partner with the Chief Operating Officer, Admissions and Business Development, Centers of Excellence, and other functional leaders to translate strategic direction into consistent execution in every market.
• Maintain awareness of market dynamics and the competitive landscape so that markets deliver a differentiated, family-centered experience.

Clinical Quality, Compliance, and Controls

• Partner with Clinical Directors and enterprise clinical leadership to ensure clinical quality, ethical care, and compliance with all regulatory and payer requirements.
• Monitor clinical quality metrics, outcomes, and program effectiveness in collaboration with clinical leadership.
• Support clinical teams with operational solutions that improve scheduling, utilization, and family experience without compromising care standards.
• Ensure all markets meet and maintain regulatory, licensing, accreditation, and payer requirements.
• Conduct regular site visits to evaluate safety, cleanliness, documentation accuracy, and operational integrity.
• Ensure operational, clinical, and billing documentation is accurate, timely, and compliant.

People Leadership and Talent Development

• Drive leadership development across the division in collaboration with Training and Professional Development.
• Mentor Regional Directors and Directors of Operations toward increased responsibility and succession readiness.
• Ensure strong hiring, onboarding, engagement, and retention practices in all markets to strengthen culture and reduce turnover.
• Build a deep leadership bench through continuous coaching and performance management.
• Conduct or support evaluations, disciplinary actions, and staffing plans in collaboration with market leaders.
• Foster a culture of accountability, ownership, collaboration, and continuous improvement.

Family Experience and Issue Resolution

• Serve as the escalation point for complex client, caregiver, and employee matters.
• Guide Regional Directors and Clinical Directors on effective resolution strategies.
• Ensure concerns are resolved promptly, professionally, and in alignment with organizational values.
• Champion a high-touch, family-centered experience in every market.

Cross-Functional Collaboration

• Work closely with Clinical, Admissions, Marketing, Human Resources, IT, Training, Billing, and Finance so that markets are fully supported and aligned.
• Participate in divisional and enterprise meetings, workgroups, and best-practice initiatives.
• Communicate clearly and consistently about priorities, performance expectations, and operational outcomes.

What Success Looks Like in the First Year

• Every market in the division meets or exceeds its census, utilization, and margin targets.
• Measurable reduction in disenrollment and improvement in client retention.
• Improved staffing stability, with reduced RBT and BCBA turnover.
• A fully staffed, high-performing leadership team with an identified successor for each key role.

Requirements

QUALIFICATIONS

Education

• Bachelor’s degree required. MBA or other master’s degree strongly preferred.

Experience and Attributes

• A minimum of 10 years of multi-state, multi-site operational leadership experience in healthcare services or a comparably customer-service-driven environment, with a preference for healthcare.
• Track record of P&L ownership in excess of $100M, with tight budget management and optimized OPEX.
• Highly commercially astute, with demonstrable success driving sustainable growth in both B2C and B2B channels.
• Proven servant and people leader with clear accomplishments delivering efficiencies in complex, multi-unit, multi-location environments.
• A passion for creating and scaling a highly mission-driven culture across ABA Centers and ICBD’s other portfolio companies.
• Strong judgment, decision-making, and problem-solving skills.
• Highly solutions-driven, with a tenacious, can-do orientation.
• Player-coach style, able to move from strategic to hands-on as the business requires.
• High emotional intelligence, with the executive presence and cultural versatility to influence a broad range of internal and external stakeholders.

LOCATION, TRAVEL, AND ROLE EXPECTATIONS

This is a full-time position based in one of our offices in New Jersey, Pennsylvania, or Tennessee, with travel of 50 to 60 percent within the defined territory of New Jersey, Pennsylvania, Tennessee, and Delaware.

Benefits

COMPENSATION AND BENEFITS

• Competitive salary commensurate with experience.
• 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Medical, dental, vision, long-term disability, and life insurance.
• Generous 401(k) with up to a 6 percent employer match.

ABA Centers of America is an Equal Opportunity Employer and is committed to building an inclusive workplace free from discrimination. We make employment decisions based on qualifications, merit, and business needs, and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

ABA Centers participates in the U.S. Department of Homeland Security E-Verify program.

We are committed to providing reasonable accommodations for qualified individuals with disabilities throughout the hiring process and employment. If you require assistance or accommodation, please let us know.