Practice Coordinator

Job Summary We are seeking a highly organized, compassionate, and customer-focused Practice Coordinator to join our fast-paced Hematology, Blood & Marrow Transplant, and Cellular Therapy clinic. This is a 100% patient-facing role that serves as the critical first point of contact for our patients, both in person at the front desk and over the phone. Our clinic is a high-volume environment, seeing approximately 300 patients per day. The ideal candidate will thrive in a bustling clinical setting, possess exceptional communication skills, and view excellent customer service and reliable onsite attendance as top priorities. Key Responsibilities Front Desk & Reception: Greet patients and visitors warmly upon arrival, facilitating a smooth and welcoming check-in and check-out process. Call Management: Answer, manage, and accurately route a high volume of incoming phone calls with professionalism and empathy. Scheduling: Coordinate and schedule patient appointments efficiently, ensuring schedule optimization and data accuracy. Administrative Support: Perform a variety of daily administrative and clerical tasks to support the seamless operation of the clinic and assist clinical staff as needed. Patient Experience: Deliver exceptional, patient-centric customer service at all times, addressing patient inquiries and escalating complex issues to the appropriate medical staff. Qualifications & Skills Experience: A minimum of 6 months of administrative experience in a healthcare or clinical setting is highly preferred (exceptional candidates with highly transferable skills will be considered). EMR Proficiency: Previous training and hands-on experience with APeX (or similar Epic EMR systems) is strongly preferred. Customer Service: Demonstrated ability to provide top-tier customer service in a busy, high-volume, patient-facing environment. Communication: verbal and written communication skills, with an excellent phone etiquette. Attention to Detail: High level of accuracy and attention to detail in scheduling, data entry, and message routing. Reliability: Strict adherence to scheduling requirements; reliable and consistent onsite attendance is mandatory for this role.

salary: $24.99 - $25 per hour
shift: First
work hours: 8 AM - 5 PM
education: No Degree Required

Responsibilities

Front Desk & Reception: Greet patients and visitors warmly upon arrival, facilitating a smooth and welcoming check-in and check-out process.
Call Management: Answer, manage, and accurately route a high volume of incoming phone calls with professionalism and empathy.
Scheduling: Coordinate and schedule patient appointments efficiently, ensuring schedule optimization and data accuracy.
Administrative Support: Perform a variety of daily administrative and clerical tasks to support the seamless operation of the clinic and assist clinical staff as needed.
Patient Experience: Deliver exceptional, patient-centric customer service at all times, addressing patient inquiries and escalating complex issues to the appropriate medical staff.

Skills

• front desk
• phones
• customer service

Qualifications

• Years of experience: 0 years
• Experience level: Experienced

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At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.


Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.