Practice Coordinator

Role Overview We are seeking a dedicated and highly organized Practice Coordinator to support a high-volume Orthopedic Call Center. In this role, you will be instrumental in maintaining seamless patient experiences and operational efficiency during our transition to a new Contact Center. This is an excellent opportunity for a fast-paced professional with strong communication skills and a passion for healthcare administration. Key Responsibilities High-Volume Call Management: Field inbound and outbound calls in a busy call center environment (processing approximately 400–600 team calls daily). Patient Coordination: Efficiently and accurately schedule appointments and complete patient registration. Administrative Support: Process and coordinate patient referrals and perform other essential administrative tasks to support the orthopedic practice. Quality Service: Ensure exceptional patient care by handling inquiries with empathy, professionalism, and urgency. Ideal Candidate Profile EHR Experience: Prior experience using Epic or similar Electronic Health Record (EHR) systems is strongly preferred. Exceptional Communication: Clear, professional verbal and written communicator with strong active listening skills. Customer Service Excellence: Proven track record of delivering outstanding customer or patient service. Adaptability: Highly comfortable and effective working in a fast-paced, high-volume environment.

salary: $24.99 - $25 per hour
shift: First
work hours: 8 AM - 5 PM
education: No Degree Required

Responsibilities

High-Volume Call Management: Field inbound and outbound calls in a busy call center environment (processing approximately 400–600 team calls daily).
Patient Coordination: Efficiently and accurately schedule appointments and complete patient registration.
Administrative Support: Process and coordinate patient referrals and perform other essential administrative tasks to support the orthopedic practice.
Quality Service: Ensure exceptional patient care by handling inquiries with empathy, professionalism, and urgency.

Skills

• call center receiving
• Schedule
• register patients

Qualifications

• Years of experience: 0 years
• Experience level: Experienced

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.


Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.