Service Coordinator
$60k - $68kFind Great People
Service Coordinator
We are seeking a Service Coordinator to support a high-priority role within a growing Security division. This position serves as the central point of coordination between customers, service teams, and internal stakeholders.
The ideal candidate is organized, detail-oriented, and customer-focused, with the ability to manage multiple priorities and communicate effectively across teams. Strong soft skills, professionalism, and ownership mentality are key to success in this role.
Responsibilities
- Troy, MI 48083 (Onsite)
- $60,000-$68,000 per year
- Monday-Friday | 8:00 AM - 5:00 PM
- Direct Hire + Full Benefits
We are seeking a Service Coordinator to support a high-priority role within a growing Security division. This position serves as the central point of coordination between customers, service teams, and internal stakeholders.
The ideal candidate is organized, detail-oriented, and customer-focused, with the ability to manage multiple priorities and communicate effectively across teams. Strong soft skills, professionalism, and ownership mentality are key to success in this role.
Responsibilities
- Coordinate and schedule service calls based on customer needs
- Monitor, prioritize, and manage service tickets for timely completion
- Act as the primary point of contact for customers and internal teams
- Collaborate with service managers, dispatch teams, and technicians
- Assist with ordering materials and equipment for service work
- Maintain and update service tickets in internal systems
- Support preventative maintenance scheduling and contract coordination
- Respond to customer inquiries and ensure a high level of service
- Track service activity and assist in identifying process improvements
- Maintain clear and consistent internal communication
- 1-3+ years of experience in customer service, service coordination, or similar role
- Strong attention to detail and organizational skills
- Excellent written and verbal communication
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving and critical thinking skills
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Experience with ticketing or scheduling systems preferred (training provided)
- Ability to work independently and take ownership
- Security industry experience not required
- Customer service and coordination experience highly valued
- Fully onsite role in Troy, MI
- No weekend work
- Limited local travel (occasional meetings only)
- Reports directly to Service Manager
- High-visibility role within a growing team
- Opportunity for advancement into leadership over time
- 30-minute virtual interview with Hiring Manager
- Final interview with senior leadership
- Fast hiring process
- Medical, Dental, Vision
- 401(k)
- PTO & Paid Holidays
- Education incentives
- Military-friendly employer
Vacancy posted 2 days ago
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