Billing Manager

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business.

The Opportunity

Billing is central to both our client experience and financial operations. As Luxury Presence scales beyond $100M ARR, we're building a best-in-class order-to-cash process powered by AI native platforms. 

We're looking for a Billing Manager to lead day-to-day billing operations, including customer billing support, accounts receivable, collections, dispute resolution, and billing systems management. You'll lead a team while partnering closely with GTM, Finance & Accounting, and our billing platform partner to ensure correct and reliable billing, scalable processes, and a seamless client experience. As a critical part of the order-to-cash process, you'll directly impact the integrity of our financial reporting and business performance.

This role is for a hands-on operator who brings structure to complexity, drives solutions from idea to execution, and takes ownership of building a billing function that scales.

What You'll Own

Team Leadership

• Manage and develop teams responsible for customer billing support and billing QA.

• Set clear expectations, coach performance, and drive accountability.

• Build scalable processes, documentation, and playbooks that improve efficiency and consistency.

Billing Operations

• Own the end-to-end order-to-cash billing process

• Serve as the primary point of contact for our billing platform partner

• Work hand-in-hand with our billing QA analysts to investigate discrepancies, identify root causes, and improve billing accuracy.

• Partner with internal teams and our billing vendor to resolve billing issues and ensure fixes are implemented.

Client Experience

• Lead resolution of escalations and payment disputes (chargebacks).

• Partner with the GTM teams to resolve issues quickly and improve the customer experience.

• Identify issues proactively before they impact clients.

• Manage credit & refunds 

Accounts Receivable & Collections

• Own collections efforts, including overdue invoices, deactivations, and bad debt tracking.

• Escalate risks early and drive cross-functional resolution.

Reporting & Analytics

• Build reporting that provides visibility into billing performance, collections, and client health.

• Track trends, identify risks, and communicate insights to stakeholders.

What We're Looking For

Experience

• 3-5 years of experience in billing, accounts receivable, collections or a related function, preferably in a SaaS or subscription business.

• Experience managing teams and driving accountability against service levels and performance expectations.

• Experience with an AI native billing platform preferred, but not required.

Leadership & Mindset

• Extremely detail-oriented - you catch what others miss and have strong follow-through.

• A roll-up-your-sleeves operator who is productive without close oversight

• Proactively improves processes and follows through to execution.

• Critical thinking & judgment - makes thoughtful decisions, exercises discretion, and tailors communication and solutions to the situation and client needs.

• Resourceful and self-sufficient, with the initiative to solve problems and find answers.

• Flexible and resilient, with the ability to adapt quickly as the business evolves and priorities change.

• Trusted cross-functional partner and go-to expert for billing related matters.

Technical Skills

• Comfortable working across billing systems, spreadsheets, and reporting tools.

• Strong written and verbal communication skills.

• Experience with Salesforce, Tabs, Rillet, PandaDoc, Stripe, Notion, and Slack is preferred but not required.