Document Specialist

Title: Business Operations Representative (Document Processing) Schedule: Onsite, 5 days - after training 4 days in office Location: St Paul, MN Pay range: $20 - $22 Duration: 4 Months with potential extension Summary: Detail-oriented Document Processing Specialist responsible for managing high-volume document intake, scanning, validation, and workflow distribution. This role supports operational efficiency by ensuring accurate data capture, compliance with service level agreements, and secure handling of sensitive information. The position operates in a collaborative, team-based environment with cross-training across multiple business lines. Candidates should be adaptable, tech-savvy, and committed to quality and continuous improvement. Key Responsibilities: Operate document capture hardware and software for front-end and back-end processing, including scanning, importing, indexing, and validation Prepare, review, and route both physical and electronic documents to appropriate business workflows Manage queues of electronic images to ensure timely processing within service level agreements Perform data validation, quality checks, and error resolution; implement preventative measures to improve accuracy Handle remittance processing and ensure proper document classification by product or business line Maintain accountability for assigned tasks, ensuring timely completion with proper documentation and follow-up Coordinate and fulfill ServiceNow requests accurately and efficiently Ensure compliance with regulatory requirements, including proper date/time stamping and confidentiality of sensitive information Collaborate with internal stakeholders to meet service standards and identify opportunities for process improvement Support cross-functional teams and participate in projects aimed at enhancing operational efficiency Identify and recommend automation opportunities for repetitive processes Maintain document retention standards and manage physical records accordingly Perform routine maintenance of scanning equipment to ensure optimal performance Requirements: Strong attention to detail with a focus on data accuracy and quality control Proven problem-solving skills in a fast-paced, high-volume environment Ability to work effectively both independently and within a team-based (pod) structure Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to quickly learn new systems and technologies Strong organizational and time management skills with the ability to meet strict deadlines Excellent communication and collaboration skills Ability to handle confidential information with integrity and discretion Experience with document processing, imaging systems, or workflow tools is preferred Benefits Info: Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. #J-18808-Ljbffr Russell Tobin