IT Technician

Company Overview Metrea delivers effects-as-a-service to national security partners across five domains and more than a dozen mission areas. These include airborne ISR, electronic warfare, secure communications, aerial refueling, special air missions, aerial firefighting, and advanced simulation. We own the whole stack: designing, building, and operating turnkey capabilities that give our partners decisive, asymmetric advantage against rapidly evolving threats. Our operating model is built around three interlocking pillars. The Support Groups provide a global shared-service – spanning people, finance, platform, operations, legal, and engagement. This frees up our Core Groups, who develop and own mission capabilities end-to-end, to focus entirely on delivery. The Market Groups apply a regional lens, ensuring that our agile and adaptable capabilities remain aligned to the wicked problems that matter most to our partners across the Americas, EMEA, and Asia-Pacific. At the heart of our model is a simple but powerful idea: be a true partner with skin in the game. Our partners need effects, not just equipment. By owning the full stack – from the lab to the field – we are able to drive a continuous cycle of innovation that keeps our partners ahead. It's a fast-moving, intellectually demanding environment where talented people are given real responsibility, work on problems that matter, and contribute to an enterprise that is growing quickly and deliberately. Headquartered in Washington, DC, with facilities across the United States, the United Kingdom, as well as Continental Europe and Asia-Pacific. Position Summary We are seeking a proactive and customer focused IT Technician to join our IT team in the Tampa area. As the first point of contact for technical issues, you’ll play a vital role in ensuring smooth day-to-day operations by providing timely support and excellent service to our end users. What You'll Do Serve as the initial point of contact for all IT-related queries via phone, email, or ticketing system Diagnose and resolve basic hardware, software, and network issues Log, track, and manage support tickets, ensuring timely updates and resolution Escalate complex issues to second or third-line support teams as needed Set up and configure desktops, laptops, printers, and mobile devices Assist in user onboarding by creating accounts and configuring access to systems Perform routine software installations, updates, and basic system maintenance Document solutions and contribute to the IT knowledge base and support documentation Deliver clear, friendly, and non-technical communication to users Maintain a high level of customer service and ensure user satisfaction with each interaction What You Bring 3 years of experience in a technical support or help desk role preferred Working knowledge of Windows OS, Microsoft Office Suite, Entra/Azure AD, Intune, and basic networking concepts Familiarity with service desk tools and ticketing systems Excellent communication and problem-solving skills Strong organizational skills and attention to detail Ability to work independently and as part of a team in a fast-paced environment Certifications such as CompTIA A+, ITIL Foundation, or Microsoft 365 Fundamentals Experience supporting remote users and troubleshooting VPN, printers, or email issues Benefits Comprehensive medical plan options HSA/FSA accounts Dental and vision coverage 6% employer 401(k) match Fully paid parental leave for all new parents Generous PTO Life and disability insurance Long-term and Short-term disability coverage AD&D Coverage Pet Insurance Employee Assistance Program Subsided gym membership / plans through Wellhub Work Authorization / Security Clearance Applicants must be legally authorized to work in the United States. AAP/EEO Statement This Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Position Type and Expected Hours of Work This is a full-time exempt position with typical working hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Hours and work shifts may change in accordance with department and business needs. Exempt Employees must have the ability to be on-call and available, as business needs require. Work Environment This job operates in an office setting. Travel Minimal travel is required for this role, approximately 5%. Base Pay Range The compensation range shown below is a good faith estimate and reflects the expected base pay for this position upon hire. This is just one component of Metrea's overall approach to total rewards and final compensation decisions, including the ultimate salary or hourly rate agreed upon, may vary depending on factors such as job location, job-specific knowledge, skills, experience, and the overall negotiated compensation package. Eligible full-time employees also receive a comprehensive benefits package designed to support their health, wellbeing, and long-term success. Pay Range

$55,000—$75,000 USD

Our Firmware At Metrea, our single core value is Rooted in Humility, and our four cornerstone attributes are Entrepreneurial, Systematic, Discerning, and Over-Deliver. These form what we call our Teammate Firmware. Just like technical firmware connects software and hardware, our Firmware is the constant interface between our mission and our people. It defines how we show up, how we work together, and how we solve complex problems. Our team Firmware creates a web-like, hyper-collaborative, dynamically hierarchical way of working that helps us adapt quickly, communicate openly, and distribute decision-making to where expertise actually lives. It enables groups to self-organize around hard problems, shift fluidly as priorities evolve, and operate with the trust, curiosity, and discipline required in a complex mission space. This foundation allows us to deliver elegant, effective solutions and uphold our purpose: protecting our precious inheritance.