IT Help Desk Technician

IT Help Desk/Support Technician for J.J. Taylor Companies, Inc. - Tampa, FL (Travel Required)

Join a growing, family-owned organization with a national footprint and a people-first culture.

J.J. Taylor Companies, Inc. is a third-generation, family-owned business headquartered in Jupiter, FL. Since 1958, we've grown into one of the largest beer distributors in the country through J.J. Taylor Distributing Florida, and we are a major player in the heavy equipment industry through National Equipment Dealers.

We're looking for an IT Help Desk/Support Technician who enjoys solving problems, helping people, and keeping technology running smoothly across multiple state locations.

Why You'll Love Working Here

We offer a competitive, comprehensive benefits package for full-time employees (30+ hours/week), including:

• Medical Insurance - Multiple Cigna plans with employer HSA contributions
• Dental & Vision - Delta Dental and EyeMed
• Supplemental Coverages - Accident, Critical Illness & Hospital Indemnity
• Income Protection - Company-paid Life, AD&D, Short- & Long-Term Disability
• Employee Assistance Program - 24/7 access through Cigna
• MetLife Legal Plan (optional)
• 401(k) with Company Match
• Tuition Reimbursement - Up to $5,250 annually after one year
• Paid Time Off & Paid Holidays
• Career development support and a collaborative, team-focused culture

What You'll Do

As our IT Help Desk Technician, you'll be the friendly, first-line technical expert supporting employees across the company.

Key responsibilities include:

• Install, maintain, and troubleshoot hardware including PCs, laptops, printers, handhelds, mobile devices, and peripherals
• Provide phone and in-person support for user issues related to network access, hardware, and software
• Support multi-state locations; occasional travel required
• Maintain, update, and repair LAN/WAN connectivity including VPN tunnels
• Assist with backups, restores, and system monitoring
• Serve as primary helpdesk contact for computer and network-related issues
• Track and manage software licensing (Exchange, Windows, Office, ADP, RAS, etc.)
• Maintain inventory and replacement schedules for hardware and mobile devices
• Assign and track company mobile phones and ensure accurate HRIS documentation
• Support route accounting software (RAS) as needed
• Assist with training, documentation, and keeping technology areas organized

What You Bring

To thrive in this role, you should have:

• Technical proficiency with Microsoft Active Directory, Windows server/desktop OS, hardware, and Microsoft Office
• Ability to troubleshoot effectively and work independently
• Strong customer service and communication skills
• Flexibility to work in a fast-paced, multitasking environment
• Ability to lift 15-25 lbs. and perform basic physical troubleshooting tasks
• Reliable transportation for onsite visits

Education/Experience

• Associate degree in Computer Science or related field preferred
• High school diploma or GED required
• At least 1 year of hands-on experience with LAN, WAN, desktop/server OS, and general software applications
• Prior IT Help Desk experience a plus
• Valid driver's license and acceptable driving record required

Working Conditions

• Standard office environment with occasional exposure to electrical equipment
• Travel to remote facilities as needed for user support