Enterprise Service Desk Lead: Escalations & Coaching
Medicus IT
A leading IT services provider in Orlando, Florida is seeking an Enterprise Service Desk Team Lead to oversee Tier 1 & 2 teams, provide advanced troubleshooting, and ensure efficient progression of requests and incidents. Ideal candidates should have a Bachelor's degree, ITIL certification, and 5+ years of experience in IT service roles. Responsibilities include monitoring SLAs, training staff, and performing technical escalations. Join our dynamic team to enhance IT service delivery and customer satisfaction. #J-18808-Ljbffr Medicus IT
Vacancy posted 4 days ago
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