Remote Support Technician Tier 1

$18 per hour

Full-time

Community Dental Partners

Denton, TX

Remote Support Technician - Tier 1

Salary : $18/hr (based on experience)

Community Dental Partners is seeking Support Technician - Tier 1 to join our Technology team

Community Dental Partners

Community Dental Partners (CDP) affiliates with dental practices throughout Texas supporting and empowering dentists and practice staff to create an amazing patient experience. Since its beginning in 2010 the company has grown over 17% per year and plans to continue this pace of growth or faster. The company provides a fun and hard-working culture rooted in its 9 core pillars (i.e. humility personal honesty & responsibility happiness & fun gratitude and more) as well as its five core operating tenets (Results Ownership Alignment Support and Transparency). In addition to its own brand CDP currently supports four different retail brands and will likely support more in the future.

Position Title: Support Technician - Tier 1

POSITION SUMMARY
Tier-1 Support Technician will be responsible for providing front line IT end-user support according to CDP standards. This position requires the ability to troubleshoot issues respond to end-user inquiries and handle systems administration tasks effectively using all available communication options.

POSITION RESPONSIBILITIES

Administration and documentation of business systems/solutions
Setup computer workstations and prepare workstations for remote deployment
Remote support of dental office technology implemented here at Community Dental Partners

POSITION QUALIFICATIONS

Required:

1 years experience working in IT field
Proficient in Windows Domain deployments
Application Administration: Google O365 Adobe hPBX etc.
Experienced and comfortable with diverse hardware
Excellent customer service skills: communication skills (both verbal and written)
Attention to detail: punctuality scheduling & ticket documentation
Ability to handle many tasks concurrently

Beneficial:

Experience with the following specific hardware and software: Dell Optiplex/Pro Micro and PowerEdge Ubiquiti Unifi G Suite Open Dental Dexis Inventory Systems MS Azure Hyper-V AWS Proxmox PSA Software

Note: The essential job functions of this position are not limited to the duties and descriptions listed above.

INTERNAL ID: CDP100

Required Experience:

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Vacancy posted 21 days ago

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