Service Manager

Quince | San Francisco, California About Quince

Quince is a three-Michelin-starred restaurant founded by Chef Michael Tusk and Lindsay Tusk. Our cuisine is rooted in seasonality, exceptional ingredients, and a close relationship with Fresh Run Farm, our partner farm in Bolinas. We are committed to creating a thoughtful and highly personalized dining experience supported by genuine hospitality, precision, and collaboration.

Quince is seeking an experienced and polished Service Manager to join its leadership team. This individual will play an integral role in overseeing daily dining room operations, supporting and developing the service team, and ensuring that every guest receives a seamless and memorable experience.

The ideal candidate is a hands-on leader who brings warmth, composure, and meticulous attention to detail. They should have a strong foundation in fine-dining service, sound operational judgment, and the ability to uphold exacting standards while fostering a positive and collaborative workplace.

• Lead dining room service and maintain Quince’s standards of hospitality, professionalism, and attention to detail
• Support all aspects of daily front-of-house operations, including pre-service preparation, lineup, service execution, and closing procedures
• Maintain a consistent presence on the floor and respond thoughtfully to guest needs and service opportunities
• Coach, develop, and provide ongoing feedback to front-of-house employees
• Assist with training, onboarding, scheduling, and performance management
• Promote strong communication and collaboration between the front-of-house, culinary, wine, and reservation teams
• Ensure service standards, procedures, and points of service are consistently followed
• Assist with guest recovery and resolve concerns with discretion, empathy, and professionalism
• Maintain detailed knowledge of the menu, ingredients, sourcing philosophy, wine program, and restaurant operations
• Support inventory management, ordering, and the organization of service-related supplies
• Help identify opportunities to strengthen efficiency, consistency, and the overall guest experience
• Ensure compliance with company policies and applicable health, safety, and employment requirements

• At least three years of front-of-house experience in a fine-dining or luxury hospitality environment, Michelin strongly preferred. 
• Previous experience in a supervisory or management role strongly preferred
• Strong understanding of elevated service standards and dining room operations
• Excellent communication, organization, and problem-solving skills
• Demonstrated ability to lead with professionalism, accountability, and empathy
• Calm and confident under pressure, with the ability to make sound decisions during service
• Strong attention to detail and a genuine commitment to hospitality
• Interest in food, wine, agriculture, and thoughtful sourcing
• Ability to work evenings, weekends, and holidays as required

Quince & Co. is an equal opportunity employer. We are committed to building an inclusive workplace and welcome applicants from all backgrounds.