Coaching Manager

Department: Product Reports To: Program Lead Location: Austin, TX or Indianapolis, IN Overview At Togetherwork, we set a high bar for clarity, collaboration, and execution. While our Product & Strategy leaders own portfolio outcomes, our individual contributors are equally essential, bringing curiosity, precision, and a commitment to excellence to every initiative. We work in deep partnership with Engineering, Revenue, CX, Operations, and Support, sharing accountability for delivering stable, modern, insight-driven products that help our customers thrive. We expect team members to bring strong analytical thinking, operational rigor, and a willingness to roll up their sleeves to solve complex problems. Hard work is the norm, not for recognition, but for the greater good of our customers and the long-term health of our company. We embrace innovation, including responsible AI usage, to deepen insight, improve execution, and accelerate impact. This role reflects those expectations: collaborative, data-informed, customer-centered, and grounded in professionalism and positive intent. Role Summary The Coaching Manager at DSOA owns the coaching function of the Inner Circle: the recruitment, onboarding, development, and ongoing support of the coaches who deliver mentorship and guidance to members. This role ensures coaching is high quality, consistent, and closely tied to the member outcomes and retention goals that drive DSOA’s value. Working alongside the Curriculum Designer, who owns the educational content members learn, the Coaching Manager owns the people and experience that bring that content to life. Together they ensure DSOA members receive a coaching experience that is expert, supportive, and worth renewing for. Success in this role requires strong people leadership, a sharp eye for coaching quality, and close partnership with the Program Lead, Member Success, and Marketing. Key Responsibilities Coach Recruitment & Onboarding Build and maintain a strong roster of coaches, recruiting for the skills, experience, and fit DSOA members expect. Design and run a consistent onboarding experience that equips new coaches to deliver value quickly. Define clear role expectations, standards, and coaching guidelines so every member receives a dependable experience. Coaching Quality & Development Set and uphold quality standards for coaching across the member base, from Inner Circle to broader membership. Observe, evaluate, and develop coaches, providing feedback that continuously raises the bar. Identify and address performance gaps early, and recognize and retain top coaching talent. Maintain coaching resources, playbooks, and best practices in partnership with the Curriculum Designer. Member Experience & Matching Match members with the right coaches based on needs, goals, and studio profile to maximize impact. Monitor member satisfaction with coaching and act quickly on feedback and escalations. Partner with Member Success to connect coaching activity to engagement, retention, and renewal outcomes. Cross-Functional Collaboration Partner closely with the Curriculum Designer to keep coaching and curriculum aligned and reinforcing one another. Work with the Program Lead to plan coaching capacity, schedules, and coverage against program needs. Collaborate with Marketing and Member Success on coaching-related communications, events, and member touchpoints. Performance & Insights Track coaching metrics such as utilization, quality, member satisfaction, and impact on retention. Translate coaching data and member feedback into recommendations that improve the program. Report regularly on coaching health and outcomes to the Program Lead. AI Fluency & Improvement Mindset Use AI tools to streamline delivery workflows, summarize risks, or generate project artifacts. Identify automation or process improvements that accelerate execution. Champion operational excellence and continuous improvement practices across teams. Qualifications Required Qualifications 3+ years of experience managing coaches, mentors, trainers, or a comparable people-delivery function, preferably in a digital or membership-based environment. Demonstrated ability to recruit, develop, and retain high-performing people or contractors. Strong judgment about service or coaching quality, with the ability to give clear, constructive feedback. Excellent communication, relationship, and organizational skills, with the ability to manage multiple relationships and priorities simultaneously in a fast-paced environment. Data-driven mindset with the ability to translate analytics and member feedback into coaching improvements. Knowledge of the dance industry or passion for supporting small business owners is a plus. Experience using AI tools to accelerate work or improve operational efficiency. Why This Role Matters Coaches are the human face of DSOA’s value. When members feel supported by expert, engaged coaches, they stay, upgrade, and advocate for the community. The Coaching Manager makes that experience dependable at scale, protecting the relationships and quality that keep DSOA members renewing year after year, and that outcome sits squarely with this role. The Company offers a comprehensive employee benefits program, including: Medical, dental, and vision insurance options 100% Employer paid short/long term disability 100% employer-paid Basic Life and AD&D insurance 401(k) retirement plan with a 100% company match up to 4% Flexible paid personal/vacation time built on mutual trust and accountability 10 sick days annually 10 company paid holidays 12 weeks paid parental leave Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. Interview Process & Expectations Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews. To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication. CCPA Disclosure Notice: Click Here #J-18808-Ljbffr Togetherwork