Client Success Representative

About Microchip USA Microchip USA is an independent technology distributor headquartered in Tampa, Florida, with additional offices in Houston, Hong Kong, and Shenzhen, China, and a prior presence in Europe. We specialize in sourcing hard-to-find, end-of-life, and excess electronic components, supporting some of the world’s leading manufacturers when traditional supply chains fall short. In a market where availability, speed, and trust matter, we help our clients solve complex supply chain challenges, often when others cannot. The Opportunity We are looking to add high-energy, motivated professionals to our team. Our ideal candidate prioritizes their personal and professional development, is confident in their ability to be successful, and brings a positive attitude and strong work ethic to the office every day. What You’ll Do Client inquiry management Effectively communicate order errors and requirements between the company and clients Collaborate with the operations team to ensure we are giving clients accurate order status updates via email and phone Document and update client records based on the operating CRM Find innovative ways to enhance the client experience from start to finish of a deal Represent the company's core values of being Transparent, Innovative, and Efficient What We’re Looking For Previous experience in client success or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Excellent computer skills (Microsoft Office Suite, Emails, Internet, CRM) Compensation & Benefits Fully paid medical, dental, vision insurance for employee coverage Fully paid basic Life Insurance policy (MetLife) Generous Paid Time Off / Holidays 401k Retirement Plan with Employer Match Work Environment Full-time, in-office role based in _______________ Monday–Thursday: 9:00 AM – 5:00 PM EST / 8:00 AM - 4:00 PM CST (includes a paid lunch break and afternoon break) Fridays: performance-based early release Why Microchip USA Strong leadership, a growing business, and a fun, energized culture Real earning potential tied directly to performance (sales executive positions only) Opportunity to help build something meaningful and scalable A team environment where people genuinely care for and support each other