Senior Vice President Customer Success

Senior Vice President, Customer Success

If you want to know about the requirements for this role, read on for all the relevant information.

A rapidly growing, mission-driven technology company is seeking a Senior Vice President of Customer Success to lead and scale its global enterprise Customer Success organization.

This executive will own customer adoption, retention, renewals, expansion, and long-term value realization across strategic enterprise accounts, while building the processes, team, and operating infrastructure needed to support continued growth.

Key Responsibilities

• Lead and scale a global Customer Success organization across enterprise and strategic accounts
• Own retention, renewal, adoption, and expansion strategy
• Build scalable post-sales processes, forecasting, customer health metrics, and executive engagement models
• Develop strategic account plans for complex, multi-stakeholder customers
• Partner with Sales, Product, and executive leadership to drive customer outcomes and growth
• Lead and mentor a distributed, international CS leadership team

Ideal Background

• 15+ years in Customer Success, Account Management, Professional Services, or related leadership
• Proven experience leading global CS organizations in enterprise SaaS
• Experience managing large, xhyhwjd multi-million-dollar enterprise accounts and renewals
• Background in utility, energy, infrastructure, climate/risk, weather, or other mission-critical technology strongly preferred
• Strong executive presence and experience working with C-level stakeholders
• Experience scaling organizations through periods of rapid growth and international expansion

Comp: approx 250-300k base + 25% bonus + equity