Manager III Operations

Manager III Operations Job Overview: Responsible for planning, controlling and directing an operational function and its staff. Through accurate forecasting this position will ensure that the assigned budget center(s) stay within budget allotment. The role relies on Operations Supervisor or Operations Officer to oversee day‑to‑day activities so that focus can be on long‑term, strategic activities of the department and its function. Responsible for all projects assigned to operational department, compliance related activities and serves as subject matter expert and liaison on cross‑functional task forces and project teams. Fulfills the role of a Third‑Party Risk Owner by adhering to the Third Party Management Lifecycle policy. Responsibilities Build and manage a strong and diverse operations organization to meet business objectives and maximize productivity, quality, customer service/satisfaction, colleague morale, retention, controls on operating risk, and financial goals. Function as primary liaison with Core Banking, Commercial Banking Centers, other line units/departments, and vendors; ensures a good working relationship is maintained between departments and colleagues. Ensure activities are in compliance with legal/regulatory requirements and CNB policy and procedure with specific emphasis on BSA and USA Patriot Act, including OFAC, AML, CTR, EDD and other applicable compliance related functions. Ensure staff receives appropriate training to maintain proper risk‑related controls and knowledge of applicable regulatory requirements. Ensure staff makes the appropriate decisions, including escalating to management, referring client transactions to KYC Department for enhanced due diligence or Compliance Investigations for potential Suspicious Activity Reporting as required under BSA regulations or Corporate Security for potentially fraudulent activities. Perform BSA/AML/OFAC reviews of client transactions as applicable to the departmental assignment. Manage and/or participate in departmental and bank‑wide projects: formulate project plans; manage project resources (internal and external), track task assignments, facilitate project meetings; implement strategy and project steps with consideration to constraints of budget, schedule and impact. Identify, recommend and implement new processes, procedures and products to improve workflow, efficiency and/or profitability; oversee or participate in operations development and improvement programs. Develop business cases for initiating a project to implement new and/or improve business processes; seek and obtain the necessary approvals. Create and facilitate changes by integrating new systems or processes with existing ones; measure results and identify necessary corrective actions required to meet goals. Establish and communicate a clear understanding of internal/external customer requirements and the importance of strong service relationships; maintain customer service standards and monitor and respond to trends. Seek and implement industry best practices across operations; remain knowledgeable in industry trends and developments. Effectively communicate to inform, persuade, influence and direct others. Participate in the budget process and other finance related projects that impact the department and/or its function; review monthly budgetary reports and general ledger reports to monitor expenses and adherence to budgetary guidelines. Directly or indirectly oversee all Human Resources and related functions, including hiring staff and personnel issues; ensure timely completion of performance appraisals, accurate payroll records, and the development and career planning of staff. Perform other duties as assigned or requested. Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded. All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client‑first culture and values embodied in City National’s PRIDE statement. Maintain the required elements of the Business Continuity Management Program, create and maintain sufficient and appropriate plans, procedures and awareness to ensure preparedness for the continuity of day‑to‑day operations during a business continuity event. Manage risks associated with third‑party engagements to include ongoing management and monitoring of each third party and perform annual risk assessments. Required Qualifications Minimum 7 years banking operations experience in a financial institution. Minimum 7 years banking and operations management experience. Minimum 3 years experience in managing projects and/or teams. Additional Qualifications Management experience within financial services operations. Critical and strategic thinker. Knowledge of applicable regulatory requirements. Seasoned problem‑solving, analytical and decision‑making skills. Strong project management skills. Excellent verbal and written communication skills. Ability to create influential documents, presentations and group or team facilitation. Working knowledge of financial and budget process. Compensation Starting base salary: $92,114 – $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date. Generous 401(k) company matching contribution. Career Development through Tuition Reimbursement and other internal upskilling and training resources. Valued Time Away benefits including vacation, sick and volunteer time. Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs. Career Mobility support from a dedicated recruitment team. Colleague Resource Groups to support networking and community engagement. Inclusion and Equal Opportunity Employment City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represented basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into designated City National location is an essential function of the job. #J-18808-Ljbffr City National Bank